Job Title: Call Centre Agent Start Date: Monday 31st May 2021  Salary: £19,760 - Hourly Rate £9.50ph Shifts: Fixed Shift Availability    Location - You will be home working initially  (Liverpool based)    Due to the pandemic we are all home working until government restrictions change. Please note this is subject to change at short notice.     Our Client is one of the largest utility companies in the world focused on delivering a sustainable, greener energy future. As a Call Centre Agent, you are the first point of contact for our client’s Direct Debit customers some who may have found themselves in vulnerable positions. Your role involves resolving all inbound queries, ensuring that you have provided the customer with a high standard of service on all aspects of the call.   Role/Responsibilities: - Assist customers via telephone to increase customer satisfaction.  This involves delivering the highest quality of customer service to enhance the customer experience and aiming to resolve customer issues at first point of contact.  - Managing a high volume of inbound calls handling complex issues, complaints and objections whilst navigating multiple PC systems - Accurately update the CRM system and document all action taken to achieve seamless communication between colleagues in the department. - Ability to gather data logically while paying attention to detail. A methodical, diligent and robust approach displayed to ensure that all data is gathered - Ensure negative posts are always handled in line with departmental processes adhering to Ofgem regulations.   - You must be capable of achieving KPI targets having the ability to work well under pressure, resolving customer issues within time constraints as well as promoting other products and services to all customers

  Sales Insurance Representative Salary - £9.58p/hour + Bonus  Location - Glasgow based (Initially Home Working) Start Date: 21st June 2021      Are you passion about sales and customer service? Our client is best known for its range of services offered to 50s and over. We are currently looking for Insurance Advisors to work with them to offer first class sales and customer service to their customers.   

  Outbound Sales Insurance Representative Salary - £9.58p/hour + BONUS! Location - Sunderland based (Initially required to work from home) Shifts - 10am -6pm Monday to Friday after training.      Are you passion about sales and customer service? Our client is best known for its range of services offered to 50s and over. We are currently looking for Insurance Advisors to work with them to offer first class sales and customer service to their customers.   

  Job Title: Call Centre Advisor Start date: Monday 24th May 2021 Salary: £19,760 p.a. + benefits Shifts:Fixed Shifts     Location –  Glasgow Based - Initially you will be working from home     Our Client is one of the largest utility companies in the world focused on delivering a sustainable, greener energy future. As a Customer Service Representative you are the first point of contact for our client’s prepayment customers some who may have found themselves in vulnerable positions. Your role involves resolving all inbound queries, ensuring that you have provided the customer with a high standard of service on all aspects of the call.   Role/Responsibility: - Assist customers via telephone to increase customer satisfaction.  This involves delivering the highest quality of customer service to enhance the customer experience and aiming to resolve customer issues at first point of contact.  - Managing a high volume of inbound calls handling  complex issues, complaints and objections whilst navigating multiple PC systems - Accurately update the CRM system and document all action taken to achieve seamless communication between colleagues in the department. - Ability to gather data logically while paying attention to detail. A methodical, diligent and robust approach displayed to ensure that all data is gathered - Ensure negative posts are handled in line with departmental processes adhering to Ofgem regulations at all times.   - You must be capable of achieving KPI targets  having the ability to work well under pressure and resolving customer issues within time constraints

Job Title: Customer Service Advisor Start Date: 31st May 2021  Salary: £19,760 Shifts: Fixed Shifts    Location - You will be required work from home initially (Liverpool based)    Due to the Coronavirus pandemic we are all home working until government restrictions change. Please note this is subject to change at short notice.     Our Client is one of the largest utility companies in the world focused on delivering a sustainable, greener energy future. As a Customer Service Advisor, you are the first point of contact for our client’s Direct Debit customers some who may have found themselves in vulnerable positions. Your role involves resolving all inbound queries, ensuring that you have provided the customer with a high standard of service on all aspects of the call.   Role/Responsibilities: - Assist customers via telephone to increase customer satisfaction.  This involves delivering the highest quality of customer service to enhance the customer experience and aiming to resolve customer issues at first point of contact.  - Managing a high volume of inbound calls handling complex issues, complaints and objections whilst navigating multiple PC systems - Accurately update the CRM system and document all action taken to achieve seamless communication between colleagues in the department. - Ability to gather data logically while paying attention to detail. A methodical, diligent and robust approach displayed to ensure that all data is gathered - Ensure negative posts are always handled in line with departmental processes adhering to Ofgem regulations.   - You must be capable of achieving KPI targets having the ability to work well under pressure, resolving customer issues within time constraints as well as promoting other products and services to all customers

  Our Client is one of the largest utility companies in the world focused on delivering a sustainable, greener energy future.    At Kura, we’re creating a culture where our People Managers spend the majority of their time coaching & developing their team.  This role is unique in that you will be flexible in spending a majority of your time supporting and getting to know your people, delivering high performance and a superior level of customer service.   Responsibilities    Manage the performance of the team and individual members through; - Regular coaching, call monitoring and feedback - Completion of one to one reviews - Delivery of regular team meetings and daily briefs - Ensuring all individual team members have a complete understanding of KPIs, goals and objectives - Ensuring personal development plans are in place for each advisor - Rewarding good performance - Addressing under performance in a timely and appropriate manner through improvement plans and/or disciplinary procedures (in conduction with HR) - Analysing and action upon Employee Engagement feedback to maximise team productivity and motivation and minimise absence and attrition - Analyse, interpret, present and act upon complex data maximising MI reporting systems to proactively drive and achieve team targets. - Handle customer calls and complaints escalated from advisors, ensuring superior customer experience is achieved. - Proactively contribute to the review and improvement of systems, processes and procedures within the department. - Keep fully up to date with technical knowledge, processes and procedures relating to the project.

  Our Client is one of the largest Insurance companies in the world focused on delivering excellent customer service   At Kura, we’re creating a culture where our People Managers spend the majority of their time coaching & developing their team.  This role is unique in that you will be flexible in spending a majority of your time supporting and getting to know your people, delivering high performance and a superior level of customer service.   Responsibilities    Manage the performance of the team and individual members through; - Regular coaching, call monitoring and feedback - Completion of one to one reviews - Delivery of regular team meetings and daily briefs - Ensuring all individual team members have a complete understanding of KPIs, goals and objectives - Ensuring personal development plans are in place for each advisor - Rewarding good performance - Addressing under performance in a timely and appropriate manner through improvement plans and/or disciplinary procedures (in conduction with HR) - Analysing and action upon Employee Engagement feedback to maximise team productivity and motivation and minimise absence and attrition - Analyse, interpret, present and act upon complex data maximising MI reporting systems to proactively drive and achieve team targets. - Handle customer calls and complaints escalated from advisors, ensuring superior customer experience is achieved. - Proactively contribute to the review and improvement of systems, processes and procedures within the department. - Keep fully up to date with technical knowledge, processes and procedures relating to the project.

  Job Title: Customer Service Advisor Start date: Monday 24th May 2021 Salary: £19,760 p.a. + benefits Shifts:Fixed Shifts     Location – Initially working from home and then you will be based in our Glasgow site     Our Client is one of the largest utility companies in the world focused on delivering a sustainable, greener energy future. As a Customer Service Representative you are the first point of contact for our client’s prepayment customers some who may have found themselves in vulnerable positions. Your role involves resolving all inbound queries, ensuring that you have provided the customer with a high standard of service on all aspects of the call.   Role/Responsibility: - Assist customers via telephone to increase customer satisfaction.  This involves delivering the highest quality of customer service to enhance the customer experience and aiming to resolve customer issues at first point of contact.  - Managing a high volume of inbound calls handling  complex issues, complaints and objections whilst navigating multiple PC systems - Accurately update the CRM system and document all action taken to achieve seamless communication between colleagues in the department. - Ability to gather data logically while paying attention to detail. A methodical, diligent and robust approach displayed to ensure that all data is gathered - Ensure negative posts are handled in line with departmental processes adhering to Ofgem regulations at all times.   - You must be capable of achieving KPI targets  having the ability to work well under pressure and resolving customer issues within time constraints

  Customer Sales and Service Agent Start Date:  24th May 2021 Shift Pattern: Fixed Shifts for a great work life balance! Salary: £19,760 Location: Central Glasgow Onsite Equipment: Laptop/PC required for Interview       Recruiting new talented advisors - who enjoy working in a goal driven environment dealing with customers queries around their car insurance. You will also be offering our client’s products & services to suit the individual needs of the customer putting them first at all times.

  Customer Sales Advisor Start date:  Monday 31st May 2021 Salary: £19,760 (OTE £23,960) Operational Hours: Monday to Friday 8am - 9pm,  Saturday & Sunday 8am - 8pm Rotational shift: 3 weekends off in 5 Location: Glasgow Based (home working initially)   We will provide equipment however Laptop/PC is required for part of the interview process.   Due to the Coronavirus pandemic we are looking at home working solutions for upcoming training groups to stay within government guidelines and keep you safe whilst in lockdown.     Our telecomunications client is growing in size, we are looking for, experienced and new,  up and coming customer sales advisors to join us & bring your personality to the role. You will be promoting TV, phone or broadband products and services to new and existing customers.  We love connecting people and providing the best customer service and would be a great fit if you would like personal development in this field. We want all of our customers to know the suitability of each product and how this could benefit them - will you help us do this?

  Customer Sales Advisor Start date:  Monday 31st May 2021 Salary: £19,760 (OTE £23,960) Operational Hours: 8am - 9pm M to F & 8am - 8pm S & S Rotational shift: 3 weekends off in 5 Location: Glasgow Based (home working initially)   Due to the Coronavirus pandemic we are looking at home working solutions for upcoming training groups to stay within government guidelines and keep you safe whilst in lockdown.   We will provide equipment however Laptop/PC is required for part of the interview process.     Kura are recruiting Sales people of different backgrounds, to join our team for one of the UK’s leading telecommunications companies. We are based in the Glasgow City centre providing broadband, phone, TV and mobile to new and existing customers. You will be handling a mix of both inbound & outbound calls adapting to each customers requirements. We are helping people stay connected by providing the best service to suit their individual needs & wants. We are looking for driven individuals able to handle objections and think on their feet when promoting a product.  

  Customer Sales Advisor Start date:  Monday 31st May 2021 Salary: £19,760 (OTE £23,960) Operational Hours: 8am - 9pm Monday to Friday & 8am - 8pm Saturday & Sunday Rotational shift: 3 weekends off in 5 Location: Glasgow Based (home working initially)   Due to the Coronavirus pandemic we are looking at home working solutions for upcoming training groups to stay within government guidelines and keep you safe whilst in lockdown.   We will provide equipment however Laptop/PC is required for part of the interview process.     Kura are recruiting Sales people of different backgrounds, to join our team for one of the UK’s leading telecommunications companies. We are based in the Glasgow City centre providing broadband, phone, TV and mobile to new and existing customers. You will be handling a mix of both inbound & outbound calls adapting to each customers requirements. We are helping people stay connected by providing the best service to suit their individual needs & wants. We are looking for driven individuals able to handle objections and think on their feet when promoting a product.

Job Title: Complaints Advisor Start Date: 14th & 28th June 2021  Salary: £10.50 Per Hour Location - You will be required work from home initially (Sunderland Based)    Due to the Coronavirus pandemic we are all home working until government restrictions change. Please note this is subject to change at short notice.    Our Client is one of the largest utility companies in the world focused on delivering a sustainable, greener energy future. As a Complaints Advisor you represent the clients customers at all times whilst adhering to Ofgem complaints handling standards and Kura’s values. Your role involves communicating with existing customers via telephone and email. You will apply a problem solving mind-set providing continuous updates to customers throughout the journey of their complaint whilst managing a high volume case-load. Role/Responsibility. - Assist customers via telephone and email to increase customer satisfaction.  This involves delivering the highest quality of customer service to enhance the customer experience and resolve complex complaints. - You maintain a strong sense of focus on results, driving tasks and projects to completion whilst juggling a high volume case-load - Managing the complaint investigation, handling complex issues and objections - Accurately update the CRM system and document all action taken to achieve seamless communication between colleagues in the department. - Ability to gather data logically while paying attention to detail. A methodical, diligent and robust approach displayed to ensure that all data is gathered - Ensure negative posts are handled in line with departmental processes adhering to Ofgem regulations at all times.   - Resolving complex issues within time constraints and preventing complaints being escalated to the Energy Ombudsman.   

Job Title: Complaints Advisor Start Date: Monday 5th July 2021  Salary: £10.50 Per Hour Location - You will be required work from home initially (Glasgow Based)    Due to the Coronavirus pandemic we are all home working until government restrictions change. Please note this is subject to change at short notice.    Our Client is one of the largest utility companies in the world focused on delivering a sustainable, greener energy future. As a Complaints Advisor you represent the clients customers at all times whilst adhering to Ofgem complaints handling standards and Kura’s values. Your role involves communicating with existing customers via telephone and email. You will apply a problem solving mind-set providing continuous updates to customers throughout the journey of their complaint whilst managing a high volume case-load. Role/Responsibility. - Assist customers via telephone and email to increase customer satisfaction.  This involves delivering the highest quality of customer service to enhance the customer experience and resolve complex complaints. - You maintain a strong sense of focus on results, driving tasks and projects to completion whilst juggling a high volume case-load - Managing the complaint investigation, handling complex issues and objections - Accurately update the CRM system and document all action taken to achieve seamless communication between colleagues in the department. - Ability to gather data logically while paying attention to detail. A methodical, diligent and robust approach displayed to ensure that all data is gathered - Ensure negative posts are handled in line with departmental processes adhering to Ofgem regulations at all times.   - Resolving complex issues within time constraints and preventing complaints being escalated to the Energy Ombudsman.   

Job Title: Complaints Advisor Start Date: Monday 28th June 2021  Salary: £10.50 Per Hour Location - You will be required work from home initially (Glasgow Based)    Due to the Coronavirus pandemic we are all home working until government restrictions change. Please note this is subject to change at short notice.    Our Client is one of the largest utility companies in the world focused on delivering a sustainable, greener energy future. As a Complaints Advisor you represent the clients customers at all times whilst adhering to Ofgem complaints handling standards and Kura’s values. Your role involves communicating with existing customers via telephone and email. You will apply a problem solving mind-set providing continuous updates to customers throughout the journey of their complaint whilst managing a high volume case-load. Role/Responsibility. - Assist customers via telephone and email to increase customer satisfaction.  This involves delivering the highest quality of customer service to enhance the customer experience and resolve complex complaints. - You maintain a strong sense of focus on results, driving tasks and projects to completion whilst juggling a high volume case-load - Managing the complaint investigation, handling complex issues and objections - Accurately update the CRM system and document all action taken to achieve seamless communication between colleagues in the department. - Ability to gather data logically while paying attention to detail. A methodical, diligent and robust approach displayed to ensure that all data is gathered - Ensure negative posts are handled in line with departmental processes adhering to Ofgem regulations at all times.   - Resolving complex issues within time constraints and preventing complaints being escalated to the Energy Ombudsman.   

Job Title: Complaints Advisor Start Date: Monday 14th June 2021  Salary: £10.50 Per Hour Location - You will be required work from home initially (Glasgow Based)    Due to the Coronavirus pandemic we are all home working until government restrictions change. Please note this is subject to change at short notice.    Our Client is one of the largest utility companies in the world focused on delivering a sustainable, greener energy future. As a Complaints Advisor you represent the clients customers at all times whilst adhering to Ofgem complaints handling standards and Kura’s values. Your role involves communicating with existing customers via telephone and email. You will apply a problem solving mind-set providing continuous updates to customers throughout the journey of their complaint whilst managing a high volume case-load. Role/Responsibility. - Assist customers via telephone and email to increase customer satisfaction.  This involves delivering the highest quality of customer service to enhance the customer experience and resolve complex complaints. - You maintain a strong sense of focus on results, driving tasks and projects to completion whilst juggling a high volume case-load - Managing the complaint investigation, handling complex issues and objections - Accurately update the CRM system and document all action taken to achieve seamless communication between colleagues in the department. - Ability to gather data logically while paying attention to detail. A methodical, diligent and robust approach displayed to ensure that all data is gathered - Ensure negative posts are handled in line with departmental processes adhering to Ofgem regulations at all times.   - Resolving complex issues within time constraints and preventing complaints being escalated to the Energy Ombudsman.   

    Our Client is one of the largest utility companies in the world focused on delivering a sustainable, greener energy future.     At Kura, we’re creating a culture where our People Managers spend the majority of their time coaching & developing their team.  This role is unique in that you will be flexible in spending a majority of your time supporting and getting to know your people, delivering high performance and a superior level of customer service.  

    Our Client is one of the largest utility companies in the world focused on delivering a sustainable, greener energy future.     At Kura, we’re creating a culture where our People Managers spend the majority of their time coaching & developing their team.  This role is unique in that you will be flexible in spending a majority of your time supporting and getting to know your people, delivering high performance and a superior level of customer service.

  Job Title: Call Centre Agent  Start date: Monday 24th May 2021 Salary: £19,760 p.a. + benefits Shifts:Fixed Shifts     Location –  Glasgow Based - Initially you will be working from home     Our Client is one of the largest utility companies in the world focused on delivering a sustainable, greener energy future. As a Customer Service Representative you are the first point of contact for our client’s prepayment customers some who may have found themselves in vulnerable positions. Your role involves resolving all inbound queries, ensuring that you have provided the customer with a high standard of service on all aspects of the call.   Role/Responsibility: - Assist customers via telephone to increase customer satisfaction.  This involves delivering the highest quality of customer service to enhance the customer experience and aiming to resolve customer issues at first point of contact.  - Managing a high volume of inbound calls handling  complex issues, complaints and objections whilst navigating multiple PC systems - Accurately update the CRM system and document all action taken to achieve seamless communication between colleagues in the department. - Ability to gather data logically while paying attention to detail. A methodical, diligent and robust approach displayed to ensure that all data is gathered - Ensure negative posts are handled in line with departmental processes adhering to Ofgem regulations at all times.   - You must be capable of achieving KPI targets  having the ability to work well under pressure and resolving customer issues within time constraints

Inisoft are a market-leading provider of software solutions for contact centres, with clients throughout Europe, the Middle East, Asia and North America. We’re currently busy at work on our new contact centre solution, Syntelate XA. Syntelate XA is a web application that lets contact centre agents help customers by phone, email, SMS, web chat and social media – all from one simple and intuitive interface. Syntelate XA is all about empowering contact centre agents and making things easy for them. Why? Because confident agents = happy customers.