Kura

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Search Results Page 5 of 5

Posted Date 2 weeks ago(30/09/2021 17:41)
  Location:Glasgow/Sunderland   The Intra Day Manager will lead a team of Real Time Analyst (RTA) to deliver the in-week resource management of our people focusing on schedule adherence, intra-day FTE delivery and communication to the client on capacity to handle call volumes.  The Intra Day Manager will provide clear analysis on historical performance and subsequent recommendation to optimise performance for the remaining day/week. This will be delivered through close monitoring of resource delivery and performance and summary reports to the management team.     Key Responsibilities    - Proactively monitor the performance of the advisors and work with the operational teams to deliver Real Time KPI’s - Service levels and calls answered goals - AHT performance - Schedule conformance and adherence - Provide daily and weekly feedback to the planning team on the effectiveness and accuracy of plans being completed. - Effective communication with the client resource planning teams on our staffing levels to enable the client to make informed decisions on the throttling of calls to partner sites. - Post-day analysis on main KPI’s and performance of teams to enable the operational managers to optimise their teams’ performance    
Job ID
2021-2946
Location
Glasgow
Min
GBP £28,000.00/Yr.
Max
GBP £32,000.00/Yr.
Posted Date 1 month ago(08/09/2021 12:36)
About Inisoft   Location:Glasgow   Inisoft are a market-leading provider of software solutions for contact centres, with clients throughout Europe, the Middle East and North America.     Software is all about solving problems, and the right software can change people’s experiences – in our case both the experience of contact centre agents and customers.   We’re part of Kura, the UK’s largest independent contact centre outsourcer   Software is all about solving problems, and the right software can change people’s experiences – in our case both the experience of contact centre agents and customers.   Our product, Syntelate XA, is all about empowering agents and making things easy for them. With Syntelate XA, agents can help customers by phone, email, SMS, web chat and social media – all from a single, simple user interface. Confident agents = happy customers.   Inisoft are seeking an experienced Software Implementation Support Analyst to join our  team and provide exceptional first and second line support to customers all over the world who use Inisoft software products.   The ideal candidate for this role must demonstrate great attention to detail, excellent communication skills and be able to work in a fast paced environment where you use your initiative to effectively prioritise and resolve customer issues.  
Job ID
2021-2929
Location
Glasgow - Swan Street
Min
GBP £24,000.00/Yr.
Max
GBP £28,000.00/Yr.
Posted Date 3 months ago(19/07/2021 12:14)
      Kura are a leading UK based outsourcing business with a vision to be Unrivalled in Developing People across all organisations. Our philosophy is to help people cross the bridge.   We have an exciting opportunity for an Operations Manager to join our management team in Sunderland, where you will be responsible for managing a sales and service campaign, within Utilities.   Key responsibilities will include: - Achieving all operational KPIs across all accounts project including sales performance, delivery of hours, auditory/compliance requirements and customer satisfaction targets - Ensuring internal revenue budget targets and revenue growth targets are met - Managing the day-to-day client relationship at account manager level - Leading, developing, motivating and coaching Team Managers - Partnering with HR to analyse Employee Satisfaction feedback to minimise attrition and absence and maximise engagement - Forecasting and planning recruitment ensuring staffing levels are met across all accounts - Analysing results across the contract to identify areas for improvement and working with Continuous Improvement function to create plans to deliver improvement requirements - Ensuring knowledge is kept fully up-to-date in relation to competitor activity and industry regulatory requirements - Creating and maintaining a strong sales and service culture and performance driven working environment - Communicating effectively with the team to create and maintain a motivated and engaged workforce - Working with Client Engagement teams to prepare and present monthly and quarterly client business reviews and KURA executive reports
Job ID
2021-2924
Location
Sunderland
Min
GBP £35,000.00/Yr.
Max
GBP £35,000.00/Yr.
Posted Date 1 month ago(08/09/2021 12:55)
  We are the largest independent outsourcer in the UK with a vision to be Unrivalled in Developing People.  We help people to ‘Cross the Bridge’– from focusing on things and stuff to focusing on people and behaviours.  This is our WHY, and it is this that gets us out of bed in the morning.   Kura’s Resource and Planning team offers forecasting, scheduling and real-time within our busy Contact Centres across the UK & SA     We are looking for Resource Planning/Delivery Schedulers to join our teams across Glasgow or Sunderland; you’ll be responsible for forecasting, scheduling and real time performance in order to support our growing and demanding business streams across the sites.   Responsibilities include: - Responsible for generation and day to day maintenance of advisor schedules - Responsible for the generation and maintenance of Capacity Plans including break optimisation - Scheduling of all offline activity for advisors in line with Kura and Client Models - Ensure intraday reporting is completed accurately - Complete post day analysis on main KPI’s and performance of teams and provide robust updates to the business
Job ID
2021-2920
Location
Glasgow, Sunderland
Min
GBP £26,000.00/Yr.
Max
GBP £28,000.00/Yr.
Posted Date 1 month ago(07/09/2021 13:36)
  Kura are a leading UK based outsourcing business with a vision to be Unrivalled in Developing People across all organisations. Our philosophy is to help people cross the bridge.   We have an exciting opportunity for an Operations Manager to join our management team in Glasgow, where you will be responsible for managing a sales and service campaign, within Telecoms.   Key responsibilities will include: - Achieving all operational KPIs across all accounts project including sales performance, delivery of hours, auditory/compliance requirements and customer satisfaction targets - Ensuring internal revenue budget targets and revenue growth targets are met - Managing the day-to-day client relationship at account manager level - Leading, developing, motivating and coaching Team Managers - Partnering with HR to analyse Employee Satisfaction feedback to minimise attrition and absence and maximise engagement - Forecasting and planning recruitment ensuring staffing levels are met across all accounts - Analysing results across the contract to identify areas for improvement and working with Continuous Improvement function to create plans to deliver improvement requirements - Ensuring knowledge is kept fully up-to-date in relation to competitor activity and industry regulatory requirements - Creating and maintaining a strong sales and service culture and performance driven working environment - Communicating effectively with the team to create and maintain a motivated and engaged workforce - Working with Client Engagement teams to prepare and present monthly and quarterly client business reviews and KURA executive reports
Job ID
2021-2887
Location
Glasgow
Min
GBP £32.00/Yr.
Max
GBP £45,000.00/Yr.
Posted Date 1 month ago(08/09/2021 12:56)
  We are the largest independent outsourcer in the UK with a vision to be Unrivalled in Developing People.   We help people to ‘Cross the Bridge’– from focusing on things and stuff to focusing on people and behaviours.  This is our WHY, and it is this that gets us out of bed in the morning.   The Service Improvement Manager will deliver service improvement changes in order to enhance operational processes, client processes, support infrastructure, people capability and communications making them effective, consistent and customer orientated across the Client operation to optimise profitability for either Kura/client or both. The Service Improvement Manager will also be responsible for supporting, contributing, and leading (where appropriate) client led change initiatives within the account annual plan.
Job ID
2021-2875
Location
Glasgow, Sunderland
Min
GBP £28,000.00/Yr.
Max
GBP £31,000.00/Yr.
Posted Date 2 months ago(26/08/2021 15:14)
  Salary up to £45k  Do you have a passion for people?   We have an exciting opportunity for an Operations Manager to join our management team in Glasgow, where you will be responsible for managing a sales and service campaign, within Utilities.   Key responsibilities will include: - Achieving all operational KPIs across all accounts project including sales performance, delivery of hours, auditory/compliance requirements and customer satisfaction targets - Ensuring internal revenue budget targets and revenue growth targets are met - Managing the day-to-day client relationship at account manager level - Leading, developing, motivating and coaching Team Managers - Partnering with HR to analyse Employee Satisfaction feedback to minimise attrition and absence and maximise engagement - Forecasting and planning recruitment ensuring staffing levels are met across all accounts - Analysing results across the contract to identify areas for improvement and working with Continuous Improvement function to create plans to deliver improvement requirements - Ensuring knowledge is kept fully up-to-date in relation to competitor activity and industry regulatory requirements - Creating and maintaining a strong sales and service culture and performance driven working environment - Communicating effectively with the team to create and maintain a motivated and engaged workforce - Working with Client Engagement teams to prepare and present monthly and quarterly client business reviews and KURA executive reports  
Job ID
2021-2812
Location
Glasgow
Min
GBP £32,000.00/Yr.
Max
GBP £45,000.00/Yr.
Posted Date 3 weeks ago(24/09/2021 12:14)
  Kura are a leading UK based outsourcing business with a vision to be Unrivalled in Developing People across all organisations. Our philosophy is to help people cross the bridge.   We have an exciting opportunity for an Operations Manager to join our management team in Liverpool, where you will be responsible for managing a sales and service campaign, within Utilities.   Key responsibilities will include: - Achieving all operational KPIs across all accounts project including sales performance, delivery of hours, auditory/compliance requirements and customer satisfaction targets - Ensuring internal revenue budget targets and revenue growth targets are met - Managing the day-to-day client relationship at account manager level - Leading, developing, motivating and coaching Team Managers - Partnering with HR to analyse Employee Satisfaction feedback to minimise attrition and absence and maximise engagement - Forecasting and planning recruitment ensuring staffing levels are met across all accounts - Analysing results across the contract to identify areas for improvement and working with Continuous Improvement function to create plans to deliver improvement requirements - Ensuring knowledge is kept fully up-to-date in relation to competitor activity and industry regulatory requirements - Creating and maintaining a strong sales and service culture and performance driven working environment - Communicating effectively with the team to create and maintain a motivated and engaged workforce - Working with Client Engagement teams to prepare and present monthly and quarterly client business reviews and KURA executive reports  
Job ID
2021-2811
Location
Liverpool - Caspian House
Min
GBP £32,000.00/Yr.
Max
GBP £45,000.00/Yr.
Posted Date 3 days ago(14/10/2021 11:08)
  Due to continued growth Kura has an opening for an experienced HR Business Partner to join us in our Sunderland site.    Kura is focused on creating a people culture built around coaching, development & engagement, with the aim of unlocking the potential for both its people and the business and we are recruiting the right person to work in partnership with Operations, sharing responsibility for the delivery of key people metrics.   Within this role your responsibilities will be to ensure that the delivery of HR strategy and practices contributing to the achievement of Kura’s vision and philosophy.
Job ID
2021-2810
Location
Sunderland
Min
GBP £35,000.00/Yr.
Max
GBP £43,000.00/Yr.
Posted Date 3 months ago(05/07/2021 12:58)
We are Inisoft We’ve been a market leading provider of outsourced contact centre services and software solutions for a number of the world’s most successful brands for over 20 years.   Inisoft is a market leading provider of software solutions for some of the world’s most successful brands and institutions. Our products provide differentiated capabilities to contact centre clients, as well as a wide range of organisations in around 20 countries throughout Europe, Middle East and North America.   Inisoft’s two core products satisfy the demands of a wide range of clients throughout the public and private sector, worldwide.   Inisoft is a part of Kura, a market leading provider of outsourced contact centre services and software solutions for a number of the world’s most successful brands for over 25 years.
Job ID
2021-2808
Min
GBP £30,000.00/Yr.
Max
GBP £40,000.00/Yr.
Posted Date 1 month ago(08/09/2021 13:20)
  #wearehiring #KURA    We are looking for a Senior Resource Planning Analyst, To manage the planning and real time cycle for operational accounts, delivering cost effective resource models that ensure financial as well as operational performance   Key Responsibilities    - Overall responsibility for capacity plans, FTE plans, attrition analysis and recruitment numbers - Design, implement and distribute shift patterns and schedules for campaigns to fit client requirements and achieve staffing and productivity targets. - Attend daily/weekly calls to present and discuss current resourcing position with both clients and internal stakeholders - Providing required management information to allow business areas to manage holidays effectively - Forecasting processes and methodology to match the client business model - Liaising with operational and support teams to ensure effective account sizing - Accurately documenting issues and results producing daily, weekly and monthly commentary on the performance of accounts - Auditing current practice and bench marking against industry standards - Supporting and developing the skills of the Resource & Delivery Scheduler - Provide resource sizing models to Kura’s Bid Team to support RFP process - Support operations through quarterly and annualised budget process
Job ID
2021-2743
Location
Glasgow
Min
GBP £40,000.00/Yr.
Max
GBP £45,000.00/Yr.
Posted Date 1 month ago(08/09/2021 13:26)
    Our Client is one of the largest utility companies in the world focused on delivering a sustainable, greener energy future.     At Kura, we’re creating a culture where our People Managers spend the majority of their time coaching & developing their team.  This role is unique in that you will be flexible in spending a majority of your time supporting and getting to know your people, delivering high performance and a superior level of customer service.  
Job ID
2021-2711
Location
Liverpool
Min
GBP £28,000.00/Yr.
Max
GBP £35,000.00/Yr.
Posted Date 1 month ago(08/09/2021 13:26)
    Our Client is one of the largest utility companies in the world focused on delivering a sustainable, greener energy future.     At Kura, we’re creating a culture where our People Managers spend the majority of their time coaching & developing their team.  This role is unique in that you will be flexible in spending a majority of your time supporting and getting to know your people, delivering high performance and a superior level of customer service.
Job ID
2021-2710
Location
Liverpool
Min
GBP £28,000.00/Yr.
Max
GBP £35,000.00/Yr.
Posted Date 2 months ago(20/08/2021 11:29)
  Due to continued growth Kura has an opening for an experienced HR Business Partner to join us in our Glasgow site.    Kura is focused on creating a people culture built around coaching, development & engagement, with the aim of unlocking the potential for both its people and the business and we are recruiting the right person to work in partnership with Operations, sharing responsibility for the delivery of key people metrics.   Within this role your responsibilities will be to ensure that the delivery of HR strategy and practices contributing to the achievement of Kura’s vision and philosophy.  
Job ID
2021-2696
Location
Glasgow
Min
GBP £35,000.00/Yr.
Max
GBP £43,000.00/Yr.
Posted Date 2 months ago(20/08/2021 11:28)
  We are looking for a Head of Resource Planning to manage a team of Senior Planners and Resource Schedulers. This extremely varied role will support and develop the team to deliver strategic business objectives and operational best practice in contact centre resource planning.       Working with the Senior Management Team, you will be responsible for forecasting, planning and scheduling to enable the delivery of a great customer service on behalf of our clients.
Job ID
2021-2677
Location
Glasgow - Citypoint, Sunderland
Min
GBP £60,000.00/Yr.
Max
GBP £75,000.00/Yr.
Posted Date 5 months ago(28/05/2021 09:48)
    Business Development Manager - UK based Outsourced Contact Centre/BPO Salary upto £60k depending on experience  - plus excellent commission package and market leading benefits Remote based / UK Wide We are seeking a highly ambitious, driven, results orientated individual with a background in Contact Centre and B2B Sales. Our Business Development Managers main responsibility is to generate new business through face to face sales and networking, bringing in, closing and developing new business through a 360 sales cycle.   We service a wide variety of clients across a variety of sectors of industry and your target companies are limited only by your imagination, curiosity and innovative thinking. We seek innovation in our clients and empower it in our team, and we are looking for people to consistently upskill and develop themselves.   Key Responsibilities    - To source your own leads to develop and secure new business - Identify and develop leads for sales opportunities - Maintain a pipeline of opportunities to deliver sales targets - To develop value propositions target at key client sectors - Generate your own leads from social media, prospecting, attending events and any other source - Proactively nurture and develop leads from initial contact to sales opportunity - Actively and successfully manage the sales process through credentials pitch; requirements gathering; solution pitch; negotiation; close and handover to the wider business
Job ID
2021-2635
Location
Glasgow, Liverpool, Sunderland
Min
GBP £50,000.00/Yr.
Max
GBP £60,000.00/Yr.
Posted Date 2 months ago(27/08/2021 14:33)
    You will be responsible for the Financial Support to the business for a defined customer portfolio; this will involve a high level of stakeholder management in order to support the delivery of the business objectives for the financial delivery on contracts.    A key aspect of the role will be monitoring and analysing the financial performance of individual business streams within Kura.    Key Responsibilities:    - Production of Annual Budgeting & Forecasts at a support department level - Production of Monthly Management Accounts, incorporating accruals, prepayments etc. - Producing analysis to explain key variances to identify financial opportunities and risks to ensure results are delivered to plan - Supporting the budget holders with all key management information - Developing and maintaining relationships with other areas of the business - Proactively participating in process improvement projects both within the Finance area and the wider business -  
Job ID
2021-2558
Location
Glasgow
Min
GBP £0.00/Yr.
Max
GBP £36,000.00/Yr.
Posted Date 2 months ago(20/08/2021 11:38)
About Inisoft Inisoft are a market-leading provider of software solutions for contact centres, with clients throughout Europe, the Middle East and North America.     Software is all about solving problems, and the right software can change people’s experiences – in our case both the experience of contact centre agents and customers.   Our product, Syntelate XA, is all about empowering agents and making things easy for them. With Syntelate XA, agents can help customers by phone, email, SMS, web chat and social media – all from a single, simple user interface. Confident agents = happy customers. Inisoftare seeking an experienced professional to be our managing director. In this role, you will leading the way with our expansion into new markets in the UK and abroad. You will be working in a very fast-paced environment. You’ll need excellent communication skills, great attention to detail and an ability to work to deadlines.  In return, you’ll have a creative role leading a small but talented team and have the freedom to drive our products and commercial models.   - Manage all aspects of the software business including product development, client relationships, product support and sales. - Lead and inspire the Inisoft people to produce innovative products, provide excellent customer service. - Be responsible for setting and tracking the Inisoft budget. - The role will have a strong emphasis on software sales, and you must have the ability to think on your feet to suggest creative solutions to new and existing clients. Your role will involve - Recruiting new partners to sell and distribute our products. - Managing relationships with our existing partners - Preparing quality proposals and respond to RFPs - Preparing for, and delivering demos for opportunities - Supporting our partners with their sales activity, and work these opportunities. - Working closely with our parent company, Kura on joint bids.
Job ID
2020-2383
Location
Glasgow - Citypoint
Min
GBP £60,000.00/Yr.
Max
GBP £80,000.00/Yr.