Kura

Job Listings


Here are our current job openings. Please click on the job title for more information, and apply from that page if you are interested. You can also call the team on 0141 272 1112.

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Search Results Page 4 of 5

Posted Date 6 days ago(14/09/2021 13:43)
Are you invested in your own development? Do you thrive on being recognised and rewarded for a job well done?   Do you want to work for a business that is growing and thriving? If the answer is ‘yes’ then we have a fantastic opportunity for you! We are currently recruiting for a Business Customer Service Agent As the UK’s largest independent outsourcing company we create opportunities for development and progression throughout our business.   We offer an industry leading salary and benefits package, with a Real Living Wage salary and enhanced Maternity and Paternity provision, paid sick leave, up to 35 days holiday, a well developed recognition programme, an education bursary scheme and loyalty awards for tenure. We are currently operating a Home/Hybrid model due to Covid-19 with a plan to integrate back to our offices when it is safe to do so. Our unique approach to coaching and learning has been designed in line with our vision to be Unrivalled in Developing People, and we work with every person in our business to provide opportunities that meet their personal needs and objectives    
Job ID
2021-3049
Location
Glasgow
Min
GBP £9.50/Hr.
Max
GBP £9.50/Hr.
Posted Date 6 days ago(14/09/2021 13:43)
  Are you invested in your own development? Do you thrive on being recognised and rewarded for a job well done?   Do you want to work for a business that is growing and thriving? If the answer is ‘yes’ then we have a fantastic opportunity for you! We are currently recruiting for aBusiness to Business Customer Service Advisor As the UK’s largest independent outsourcing company we create opportunities for development and progression throughout our business.   We offer an industry leading salary and benefits package, with a Real Living Wage salary and enhanced Maternity and Paternity provision, paid sick leave, up to 35 days holiday, a well developed recognition programme, an education bursary scheme and loyalty awards for tenure. We are currently operating a Home/Hybrid model due to Covid-19 with a plan to integrate back to our offices when it is safe to do so. Our unique approach to coaching and learning has been designed in line with our vision to be Unrivalled in Developing People, and we work with every person in our business to provide opportunities that meet their personal needs and objectives  
Job ID
2021-3047
Location
Glasgow
Min
GBP £9.50/Hr.
Max
GBP £9.50/Hr.
Posted Date 6 days ago(14/09/2021 13:42)
Are you invested in your own development? Do you thrive on being recognised and rewarded for a job well done?   Do you want to work for a business that is growing and thriving? If the answer is ‘yes’ then we have a fantastic opportunity for you! We are currently recruiting for aB2B Customer Service Advisor As the UK’s largest independent outsourcing company we create opportunities for development and progression throughout our business.   We offer an industry leading salary and benefits package, with a Real Living Wage salary and enhanced Maternity and Paternity provision, paid sick leave, up to 35 days holiday, a well developed recognition programme, an education bursary scheme and loyalty awards for tenure. We are currently operating a Home/Hybrid model due to Covid-19 with a plan to integrate back to our offices when it is safe to do so. Our unique approach to coaching and learning has been designed in line with our vision to be Unrivalled in Developing People, and we work with every person in our business to provide opportunities that meet their personal needs and objectives
Job ID
2021-3046
Location
Glasgow
Min
GBP £9.50/Hr.
Max
GBP £9.50/Hr.
Posted Date 6 days ago(14/09/2021 13:42)
  Are you invested in your own development? Do you thrive on being recognised and rewarded for a job well done?   Do you want to work for a business that is growing and thriving? If the answer is ‘yes’ then we have a fantastic opportunity for you! We are currently recruiting for aB2B Call Centre Agent. As the UK’s largest independent outsourcing company we create opportunities for development and progression throughout our business.   We offer an industry leading salary and benefits package, with a Real Living Wage salary and enhanced Maternity and Paternity provision, paid sick leave, up to 35 days holiday, a well developed recognition programme, an education bursary scheme and loyalty awards for tenure. We are currently operating a Home/Hybrid model due to Covid-19 with a plan to integrate back to our offices when it is safe to do so. Our unique approach to coaching and learning has been designed in line with our vision to be Unrivalled in Developing People, and we work with every person in our business to provide opportunities that meet their personal needs and objectives  
Job ID
2021-3045
Location
Glasgow
Min
GBP £9.50/Hr.
Max
GBP £9.50/Hr.
Posted Date 3 weeks ago(31/08/2021 15:48)
  Are you invested in your own development? Do you thrive on being recognised and rewarded for a job well done?   Do you want to work for a business that is growing and thriving? If the answer is ‘yes’ then we have a fantastic opportunity for you! We are currently recruiting for part time evening Customer Service Advisor to work on our utilties campaign.   As the UK’s largest independent outsourcing company we create opportunities for development and progression throughout our business.   We offer an industry leading salary and benefits package, with a Real Living Wage salary and enhanced Maternity and Paternity provision, paid sick leave, up to 35 days holiday, a well developed recognition programme, an education bursary scheme and loyalty awards for tenure. We are currently operating a Home/Hybrid model due to Covid-19 with a plan to integrate back to our offices when it is safe to do so. Our unique approach to coaching and learning has been designed in line with our vision to be Unrivalled in Developing People, and we work with every person in our business to provide opportunities that meet their personal needs and objectives.
Job ID
2021-3043
Location
Glasgow
Min
GBP £9.50/Yr.
Max
GBP £9.50/Yr.
Posted Date 3 weeks ago(31/08/2021 15:47)
  Are you invested in your own development? Do you thrive on being recognised and rewarded for a job well done?   Do you want to work for a business that is growing and thriving? If the answer is ‘yes’ then we have a fantastic opportunity for you! We are currently recruiting for part time Customer Service Advisor to work on our utilties campaign.   As the UK’s largest independent outsourcing company we create opportunities for development and progression throughout our business.   We offer an industry leading salary and benefits package, with a Real Living Wage salary and enhanced Maternity and Paternity provision, paid sick leave, up to 35 days holiday, a well developed recognition programme, an education bursary scheme and loyalty awards for tenure. We are currently operating a Home/Hybrid model due to Covid-19 with a plan to integrate back to our offices when it is safe to do so. Our unique approach to coaching and learning has been designed in line with our vision to be Unrivalled in Developing People, and we work with every person in our business to provide opportunities that meet their personal needs and objectives.
Job ID
2021-3042
Min
GBP £9.50/Yr.
Max
GBP £9.50/Yr.
Posted Date 3 weeks ago(30/08/2021 14:16)
  Location:Glasgow   We are looking for extremely self-motivated, enthusiastic and driven team managers with a passion and real focus on genuine customer engagement. We provide full product training and further development plans to allow you to develop your career with us.   As a Team Manager you will be responsible for the management of a team of agents in a target driven environment. Key to your success shall be the ability to drive sales performance coupled with exceptional customer experience delivery. Motivating a team to meet the challenges of a dynamic sales and quality environment.   You will have a natural ability to create a dynamic and high energy environment to motivate and inspire your team. This position requires a candidate who has the ability to stay focused, ensure regulatory compliance and exceptional customer service delivery, whilst ensuring sales targets are achieved for their team and our Client
Job ID
2021-3036
Location
Glasgow
Min
GBP £28,000.00/Yr.
Max
GBP £30,000.00/Yr.
Posted Date 3 weeks ago(31/08/2021 10:25)
  Location:Glasgow   Kura is a leading UK based outsourcing business with a vision to be unrivalled in developing people.   Kura has an exciting opportunity available for a Team Manager to join our Pre Payment Team, where you will play an integral part in driving our business forward.   You will deliver all operational metrics through the management of a team of advisors, ultimately delivering all KPIs while driving and growing great client relationships.    Key Responsibilities:  - Achieve all operational KPIs ensuring contractual obligations are met as a minimum including: Targets, quality assurance, delivery of hours, auditory/compliance requirements - Lead, develop, motivate and coach customer service advisors enabling them to deliver a superior level of service - Proactively contribute to the review and improvement of systems, processes and procedures within the department. - Keep fully up to date with technical knowledge, processes and procedures relating to the project. - Analyse, interpret, present and act upon complex data maximising MI reporting systems to proactively drive and achieve team targets - Manage the day to day client relationship  
Job ID
2021-3032
Location
Glasgow
Min
GBP £28,000.00/Yr.
Max
GBP £35,000.00/Yr.
Posted Date 1 month ago(20/08/2021 16:23)
  Kura is focused on creating a culture that is built around coaching, development & engagement, with the aim of achieving success and unlocking the potential for both its people and the business.      We are looking for a Project Manager to join our team.  You will responsible for managing new business and large transition projects and ensuring they are delivered on time to quality and budget.   The Project Manager will lead and support cross functional teams to develop detailed plans to achieve project objectives with a strong focus on outcomes.    You  will ensure all risks and issues are managed, communicated and reported on throughout the project lifecycle.   Kura Values are at the heart & soul of everything we do, so if you feel you can demonstrate them, you may well be a good fit for the Kura culture.    
Job ID
2021-3018
Location
Glasgow, Sunderland
Min
GBP £38,000.00/Yr.
Max
GBP £40,000.00/Yr.
Posted Date 1 month ago(20/08/2021 11:11)
    Location: Sunderland   We have a fantastic opportunity for a Recruitment Delivery Specialist to join us in our team.    Your role will involve high volume recruitment for our advisory roles across the business.    This role will focus on the placement of suitable candidates to achieve delivery in line with Kura and personal goals.     You will also be involved in developing and managing client and candidate relationships, to ensure high levels of customer satisfaction and quality standards.   
Job ID
2021-3001
Location
Sunderland
Min
GBP £26,000.00/Yr.
Max
GBP £26,000.00/Yr.
Posted Date 1 month ago(20/08/2021 10:11)
Location:Glasgow   Kura have an exciting opportunity for an experienced Lead Power BI Developer to join our expanding Data Department.   We are undergoing a period of significant change and as such are redesigning many of our processes, and indeed, our whole approach to how we deliver data to our business.  We are looking for a Lead Developer who is passionate about effective data visualisation to join us on this journey.        You will play a key part in shaping the the Data Department's operating model and have the opportunity to make the role your own.  You will be responsible for the design of business wide dashboards that will be used to inform all levels of Kura and allow them to shape their strategy.  Your experience of designing visually appealing and user-expereince driven Power BI dashboards will be shared within our existing team to ensure consistent and quality output on all projects.   Your responsibilities will include the following:   - Define and evolve best practice Data Visualisation techniques within Kura - Implement Data Department outputs which demonstrate best practice, using Power BI - Share Data Visualisation knowledge and expertise within the Data Department, coaching colleagues in the use of best practice - Support the creation of any required training materials and the delivery of any communications or user training sessions - Support business users in adopting, and engaging with, Data Department outputs, then use the lessons learned and feedback collected to refine and improve both practices and outputs
Job ID
2021-2970
Location
Glasgow
Min
GBP £36,000.00/Yr.
Max
GBP £42,000.00/Yr.
Posted Date 2 weeks ago(08/09/2021 12:27)
  Location:Glasgow/Sunderland   The Intra Day Manager will lead a team of Real Time Analyst (RTA) to deliver the in-week resource management of our people focusing on schedule adherence, intra-day FTE delivery and communication to the client on capacity to handle call volumes.  The Intra Day Manager will provide clear analysis on historical performance and subsequent recommendation to optimise performance for the remaining day/week. This will be delivered through close monitoring of resource delivery and performance and summary reports to the management team.     Key Responsibilities    - Proactively monitor the performance of the advisors and work with the operational teams to deliver Real Time KPI’s - Service levels and calls answered goals - AHT performance - Schedule conformance and adherence - Provide daily and weekly feedback to the planning team on the effectiveness and accuracy of plans being completed. - Effective communication with the client resource planning teams on our staffing levels to enable the client to make informed decisions on the throttling of calls to partner sites. - Post-day analysis on main KPI’s and performance of teams to enable the operational managers to optimise their teams’ performance    
Job ID
2021-2946
Location
Glasgow, Sunderland
Min
GBP £28,000.00/Yr.
Max
GBP £32,000.00/Yr.
Posted Date 2 weeks ago(08/09/2021 12:36)
About Inisoft   Location:Glasgow   Inisoft are a market-leading provider of software solutions for contact centres, with clients throughout Europe, the Middle East and North America.     Software is all about solving problems, and the right software can change people’s experiences – in our case both the experience of contact centre agents and customers.   We’re part of Kura, the UK’s largest independent contact centre outsourcer   Software is all about solving problems, and the right software can change people’s experiences – in our case both the experience of contact centre agents and customers.   Our product, Syntelate XA, is all about empowering agents and making things easy for them. With Syntelate XA, agents can help customers by phone, email, SMS, web chat and social media – all from a single, simple user interface. Confident agents = happy customers.   Inisoft are seeking an experienced Software Implementation Support Analyst to join our  team and provide exceptional first and second line support to customers all over the world who use Inisoft software products.   The ideal candidate for this role must demonstrate great attention to detail, excellent communication skills and be able to work in a fast paced environment where you use your initiative to effectively prioritise and resolve customer issues.  
Job ID
2021-2929
Location
Glasgow - Swan Street
Min
GBP £24,000.00/Yr.
Max
GBP £28,000.00/Yr.
Posted Date 2 months ago(19/07/2021 12:14)
      Kura are a leading UK based outsourcing business with a vision to be Unrivalled in Developing People across all organisations. Our philosophy is to help people cross the bridge.   We have an exciting opportunity for an Operations Manager to join our management team in Sunderland, where you will be responsible for managing a sales and service campaign, within Utilities.   Key responsibilities will include: - Achieving all operational KPIs across all accounts project including sales performance, delivery of hours, auditory/compliance requirements and customer satisfaction targets - Ensuring internal revenue budget targets and revenue growth targets are met - Managing the day-to-day client relationship at account manager level - Leading, developing, motivating and coaching Team Managers - Partnering with HR to analyse Employee Satisfaction feedback to minimise attrition and absence and maximise engagement - Forecasting and planning recruitment ensuring staffing levels are met across all accounts - Analysing results across the contract to identify areas for improvement and working with Continuous Improvement function to create plans to deliver improvement requirements - Ensuring knowledge is kept fully up-to-date in relation to competitor activity and industry regulatory requirements - Creating and maintaining a strong sales and service culture and performance driven working environment - Communicating effectively with the team to create and maintain a motivated and engaged workforce - Working with Client Engagement teams to prepare and present monthly and quarterly client business reviews and KURA executive reports
Job ID
2021-2924
Location
Sunderland
Min
GBP £35,000.00/Yr.
Max
GBP £35,000.00/Yr.
Posted Date 2 weeks ago(08/09/2021 12:55)
  We are the largest independent outsourcer in the UK with a vision to be Unrivalled in Developing People.  We help people to ‘Cross the Bridge’– from focusing on things and stuff to focusing on people and behaviours.  This is our WHY, and it is this that gets us out of bed in the morning.   Kura’s Resource and Planning team offers forecasting, scheduling and real-time within our busy Contact Centres across the UK & SA     We are looking for Resource Planning/Delivery Schedulers to join our teams across Glasgow or Sunderland; you’ll be responsible for forecasting, scheduling and real time performance in order to support our growing and demanding business streams across the sites.   Responsibilities include: - Responsible for generation and day to day maintenance of advisor schedules - Responsible for the generation and maintenance of Capacity Plans including break optimisation - Scheduling of all offline activity for advisors in line with Kura and Client Models - Ensure intraday reporting is completed accurately - Complete post day analysis on main KPI’s and performance of teams and provide robust updates to the business
Job ID
2021-2920
Location
Glasgow, Sunderland
Min
GBP £26,000.00/Yr.
Max
GBP £28,000.00/Yr.
Posted Date 2 weeks ago(07/09/2021 13:36)
  Kura are a leading UK based outsourcing business with a vision to be Unrivalled in Developing People across all organisations. Our philosophy is to help people cross the bridge.   We have an exciting opportunity for an Operations Manager to join our management team in Glasgow, where you will be responsible for managing a sales and service campaign, within Telecoms.   Key responsibilities will include: - Achieving all operational KPIs across all accounts project including sales performance, delivery of hours, auditory/compliance requirements and customer satisfaction targets - Ensuring internal revenue budget targets and revenue growth targets are met - Managing the day-to-day client relationship at account manager level - Leading, developing, motivating and coaching Team Managers - Partnering with HR to analyse Employee Satisfaction feedback to minimise attrition and absence and maximise engagement - Forecasting and planning recruitment ensuring staffing levels are met across all accounts - Analysing results across the contract to identify areas for improvement and working with Continuous Improvement function to create plans to deliver improvement requirements - Ensuring knowledge is kept fully up-to-date in relation to competitor activity and industry regulatory requirements - Creating and maintaining a strong sales and service culture and performance driven working environment - Communicating effectively with the team to create and maintain a motivated and engaged workforce - Working with Client Engagement teams to prepare and present monthly and quarterly client business reviews and KURA executive reports
Job ID
2021-2887
Location
Glasgow
Min
GBP £32.00/Yr.
Max
GBP £45,000.00/Yr.
Posted Date 2 weeks ago(08/09/2021 12:56)
  We are the largest independent outsourcer in the UK with a vision to be Unrivalled in Developing People.   We help people to ‘Cross the Bridge’– from focusing on things and stuff to focusing on people and behaviours.  This is our WHY, and it is this that gets us out of bed in the morning.   The Service Improvement Manager will deliver service improvement changes in order to enhance operational processes, client processes, support infrastructure, people capability and communications making them effective, consistent and customer orientated across the Client operation to optimise profitability for either Kura/client or both. The Service Improvement Manager will also be responsible for supporting, contributing, and leading (where appropriate) client led change initiatives within the account annual plan.
Job ID
2021-2875
Location
Glasgow, Sunderland
Min
GBP £28,000.00/Yr.
Max
GBP £31,000.00/Yr.
Posted Date 4 weeks ago(26/08/2021 15:14)
  Salary up to £45k  Do you have a passion for people?   We have an exciting opportunity for an Operations Manager to join our management team in Glasgow, where you will be responsible for managing a sales and service campaign, within Utilities.   Key responsibilities will include: - Achieving all operational KPIs across all accounts project including sales performance, delivery of hours, auditory/compliance requirements and customer satisfaction targets - Ensuring internal revenue budget targets and revenue growth targets are met - Managing the day-to-day client relationship at account manager level - Leading, developing, motivating and coaching Team Managers - Partnering with HR to analyse Employee Satisfaction feedback to minimise attrition and absence and maximise engagement - Forecasting and planning recruitment ensuring staffing levels are met across all accounts - Analysing results across the contract to identify areas for improvement and working with Continuous Improvement function to create plans to deliver improvement requirements - Ensuring knowledge is kept fully up-to-date in relation to competitor activity and industry regulatory requirements - Creating and maintaining a strong sales and service culture and performance driven working environment - Communicating effectively with the team to create and maintain a motivated and engaged workforce - Working with Client Engagement teams to prepare and present monthly and quarterly client business reviews and KURA executive reports  
Job ID
2021-2812
Location
Glasgow
Min
GBP £32,000.00/Yr.
Max
GBP £45,000.00/Yr.
Posted Date 1 month ago(20/08/2021 19:22)
  Kura are a leading UK based outsourcing business with a vision to be Unrivalled in Developing People across all organisations. Our philosophy is to help people cross the bridge.   We have an exciting opportunity for an Operations Manager to join our management team in Liverpool, where you will be responsible for managing a sales and service campaign, within Utilities.   Key responsibilities will include: - Achieving all operational KPIs across all accounts project including sales performance, delivery of hours, auditory/compliance requirements and customer satisfaction targets - Ensuring internal revenue budget targets and revenue growth targets are met - Managing the day-to-day client relationship at account manager level - Leading, developing, motivating and coaching Team Managers - Partnering with HR to analyse Employee Satisfaction feedback to minimise attrition and absence and maximise engagement - Forecasting and planning recruitment ensuring staffing levels are met across all accounts - Analysing results across the contract to identify areas for improvement and working with Continuous Improvement function to create plans to deliver improvement requirements - Ensuring knowledge is kept fully up-to-date in relation to competitor activity and industry regulatory requirements - Creating and maintaining a strong sales and service culture and performance driven working environment - Communicating effectively with the team to create and maintain a motivated and engaged workforce - Working with Client Engagement teams to prepare and present monthly and quarterly client business reviews and KURA executive reports  
Job ID
2021-2811
Location
Liverpool - Caspian House
Min
GBP £32,000.00/Yr.
Max
GBP £45,000.00/Yr.
Posted Date 3 months ago(05/07/2021 12:58)
We are Inisoft We’ve been a market leading provider of outsourced contact centre services and software solutions for a number of the world’s most successful brands for over 20 years.   Inisoft is a market leading provider of software solutions for some of the world’s most successful brands and institutions. Our products provide differentiated capabilities to contact centre clients, as well as a wide range of organisations in around 20 countries throughout Europe, Middle East and North America.   Inisoft’s two core products satisfy the demands of a wide range of clients throughout the public and private sector, worldwide.   Inisoft is a part of Kura, a market leading provider of outsourced contact centre services and software solutions for a number of the world’s most successful brands for over 25 years.
Job ID
2021-2808
Min
GBP £30,000.00/Yr.
Max
GBP £40,000.00/Yr.