Kura

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Here are our current job openings. Please click on the job title for more information, and apply from that page if you are interested. You can also call the team on 0141 272 1112.

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Posted Date 3 weeks ago(08/07/2021 12:20)
  Job Title: Call Centre Agent Start Date: Monday 16th August Salary: £19,760 p.a plus benefits Operating Hours: Mon to Fri 8am - 8pm & Sat 8.30am - 4pm Fixed Monday to Friday shifts   Location - Glasgow based- You will be required to initially work from home   As a Advisor, your role will include dealing with all inbound enquiries while ensuring all questions and queries are dealt with to a high standard of customer service.
Job ID
2021-2918
Location
Glasgow
Min
GBP £9.50/Hr.
Max
GBP £9.50/Hr.
Posted Date 3 weeks ago(08/07/2021 12:21)
  Job Title: Customer Service  Advisor Start Date: Monday 16th August Salary: £19,760 p.a plus benefits Fixed Shifts Monday to Friday   Location - You will be required to initially work from home (Glasgow based)    Our Client is one of the largest utility companies in the world focused on delivering a sustainable, greener energy future.Your role involves resolving all inbound queries, ensuring that you have provided the customer with a high standard of service on all aspects of the call.   As a Customer Service Advisor you are the first point of contact for our client’s customers. Your role involves resolving all inbound queries, ensuring that you have provided the customer with a high standard of service on all aspects of the call.
Job ID
2021-2917
Location
Glasgow
Min
GBP £9.50/Hr.
Max
GBP £9.50/Hr.
Posted Date 3 weeks ago(05/07/2021 10:08)
  Job Title: Call Centre Agent Start date: Monday 16th August Salary: £19,760 p.a. + benefits Shifts: Fixed shifts available Location – (initially working from home) Forres based     Due to the Coronavirus pandemic we are looking at home working solutions for upcoming training groups. Initial training will be carried out at home, you will then be asked to return to office to carry out Grad bay.  Please note this is subject to change.   If you are successful in your interview, you would be eligible for: - A laptop/ A desktop  - Sufficient  Broadband/Wi-Fi - A mobile phone - A USB Headset or Headphones   Our Client is one of the largest utility companies in the world focused on delivering a sustainable, greener energy future. As a Home Mover Customer Service Advisor you are the first point of contact for our client’s customers.   As a Customer Advisor, your role will be to resolve inbound queries relating to change of tenancy and welcoming customers to their new supplier. You will also be dealing with the cash collection of accounts while meeting KPI and sales targets and delivering a high standard of customer service.    
Job ID
2021-2908
Location
Forres
Min
GBP £9.50/Hr.
Max
GBP £9.50/Hr.
Posted Date 3 weeks ago(02/07/2021 13:02)
Job Title: Call Centre Agent Start date: 12th July 2021 Salary: £9.50 ph +Bonus Shifts:Fixed Shifts   Location – (On Site Training) - Glasgow based    Our client focus on working on a better, greener future. They generate renewable electricity and  pride that all domestic green tariffs are backed by 100% green electricity, made by windfarms right here in the UK!  As an Advisor you are Customer’s primary point of call for customers who have financially vulnerable. You will be responsible for handling and resolving any inbound inquires or matters related to Prepayment customers.
Job ID
2021-2906
Location
Glasgow
Min
GBP £9.50/Hr.
Max
GBP £9.50/Hr.
Posted Date 3 weeks ago(02/07/2021 13:01)
Job Title: Call Centre Agent Start date: 12th July 2021 Salary: £9.50 ph +Bonus Shifts:Fixed Shifts   Location – (On Site Training) - Glasgow based    Our client focus on working on a better, greener future. They generate renewable electricity and  pride that all domestic green tariffs are backed by 100% green electricity, made by windfarms right here in the UK!  As an Advisor you are Customer’s primary point of call for customers who have financially vulnerable. You will be responsible for handling and resolving any inbound inquires or matters related to Prepayment customers.
Job ID
2021-2896
Location
Glasgow
Min
GBP £9.50/Hr.
Max
GBP £9.50/Hr.
Posted Date 1 month ago(28/06/2021 16:51)
  Customer Service/Sales Advisor Start Date: 26th July 2021 Shift Pattern: Fixed Shifts for a great work life balance! Salary: £19,760 + bonus Location: Glasgow based onsite    We are looking for experienced Customer Service/Sales Advisors who will be the front-line contact for customers, and therefore represent the brand.   Your role is to call new and existing customers relating to their car insurance products, renewals, changes to policies and provide exceptional customer service to all.   You will analyse the customer's needs & wants to provide the best products and services to suit the individual.
Job ID
2021-2893
Location
Glasgow
Min
GBP £9.50/Hr.
Max
GBP £9.50/Hr.
Posted Date 4 weeks ago(30/06/2021 15:03)
  We are the largest independent outsourcer in the UK with a vision to be Unrivalled in Developing People.   We help people to ‘Cross the Bridge’– from focusing on things and stuff to focusing on people and behaviours.  This is our WHY, and it is this that gets us out of bed in the morning.   The Service Improvement Manager will deliver service improvement changes in order to enhance operational processes, client processes, support infrastructure, people capability and communications making them effective, consistent and customer orientated across the Client operation to optimise profitability for either Kura/client or both. The Service Improvement Manager will also be responsible for supporting, contributing, and leading (where appropriate) client led change initiatives within the account annual plan.
Job ID
2021-2875
Location
Glasgow, Sunderland
Min
GBP £28,000.00/Yr.
Max
GBP £31,000.00/Yr.
Posted Date 3 weeks ago(02/07/2021 12:59)
Living Wage Employer Customer Service Representative Monday 12th July 2021 £19,760 p.a. + benefits Fixed Shifts For A Better Work Life Balance! Monday - Friday Shifts available (Limited Spaces) Location – (On Site Training - Glasgow)    Our Client is one of the largest utility companies in the world focused on delivering a sustainable, greener energy future. As a Customer Service Representative you are the first point of contact for our client’s prepayment customers some who may have found themselves in vulnerable positions. Your role involves resolving all inbound queries, ensuring that you have provided the customer with a high standard of service on all aspects of the call.  
Job ID
2021-2871
Location
Glasgow
Min
GBP £9.50/Hr.
Max
GBP £9.50/Hr.
Posted Date 3 weeks ago(06/07/2021 10:25)
  Customer Sales/Service Representative Start Date: 26th July 2021 Shift Pattern: Fixed Shifts Salary: £19,760 + (up to £200 a month bonus) Location: Glasgow based office training   We are looking for Sales & Service Representatives to call  new & existing customers. Our customers have opted in to be contacted relating to their car insurance products, renewals and policy details. Can you always put the customer first?
Job ID
2021-2869
Location
Glasgow
Min
GBP £9.50/Hr.
Max
GBP £9.50/Hr.
Posted Date 4 weeks ago(29/06/2021 10:36)
  hello. we are Kura.   Kura is focused on creating a culture that is built around coaching, development  & engagement, with the aim of achieving success and unlocking the potential for both its people and the business.      We have a fantastic opportunity for a Quality & Compliance Coordinator based in either Glasgow or Sunderland.   You will be supporting the Head of Quality & Business Standards in championing the business’ management systems and industry standards through best practice whilst maintaining certification and compliance.  You will have a supporting role in embedding a positive culture of compliance and ethics through raising awareness of required behaviours, monitoring quality & compliance with these requirements and promoting a culture of continuous improvement across the company.     Main Responsibilities: - Provide administrative support to the Business Standards team - Review and draft company SOPs, Policies, Processes - Interpret quality assurance requirements to verify conformance and opportunities for operational process gains through enhancements of the quality system - Aid in the resolution of issues related to nonconforming products and services. - Identify trends in relation to business behaviours and practices - Ensure appropriate standards/procedures are followed - Prepare risk reports and MI packs to provide insightful and accurate input into risk and control reporting - Deal with any issues escalated as a result of reviews carried out or internal/external audits - Support other areas of the business when necessary, providing advice, guidance, templates, new business processes and associated documents to ensure ongoing compliance - Support due diligence assessments (new acquisition and critical suppliers) - Review and assess ISO audit reports and oversee corrective actions with stakeholders mitigating risk - Work closely with the team to assist with investigations, escalations, and breaches (inc DSARs) - Undertake additional tasks as required by the business  
Job ID
2021-2859
Location
Glasgow, Sunderland
Min
GBP £24,000.00/Yr.
Max
GBP £24,000.00/Yr.
Posted Date 6 days ago(20/07/2021 16:18)
Job Title: Customer Service Representative  Start date: August 2021 Operational Hours: Monday-Sunday 8am – 7pm   Kura CS Ltd is thrilled to announce our new client which will create over 100 vacancies across Glasgow & Sunderland. Our new client is a fast growing, agile, data and digitally focused general insurance provider. They offer a range of competitive and straightforward products and services, which include car, bike, van and home insurance and a range of additional products like breakdown cover and family legal protection. We are looking for Customer Service Representatives who can provide exceptional customer service meeting the needs of new and existing customers by providing support and resolving problems. You will actively promote and cross sell other insurance products in line with the clients Treating Customers Fairly policy whilst ensuring that quality customer service is always given.
Job ID
2021-2832
Location
Glasgow
Min
GBP £9.50/Hr.
Max
GBP £9.50/Hr.
Posted Date 2 months ago(04/06/2021 10:42)
  Kura are a leading UK based outsourcing business with a vision to be Unrivalled in Developing People across all organisations. Our philosophy is to help people cross the bridge.   We have an exciting opportunity for an Operations Manager to join our management team in Glasgow, where you will be responsible for managing a sales and service campaign, within Utilities.   Key responsibilities will include: - Achieving all operational KPIs across all accounts project including sales performance, delivery of hours, auditory/compliance requirements and customer satisfaction targets - Ensuring internal revenue budget targets and revenue growth targets are met - Managing the day-to-day client relationship at account manager level - Leading, developing, motivating and coaching Team Managers - Partnering with HR to analyse Employee Satisfaction feedback to minimise attrition and absence and maximise engagement - Forecasting and planning recruitment ensuring staffing levels are met across all accounts - Analysing results across the contract to identify areas for improvement and working with Continuous Improvement function to create plans to deliver improvement requirements - Ensuring knowledge is kept fully up-to-date in relation to competitor activity and industry regulatory requirements - Creating and maintaining a strong sales and service culture and performance driven working environment - Communicating effectively with the team to create and maintain a motivated and engaged workforce - Working with Client Engagement teams to prepare and present monthly and quarterly client business reviews and KURA executive reports  
Job ID
2021-2812
Location
Glasgow
Min
GBP £30,000.00/Yr.
Max
GBP £34,000.00/Yr.
Posted Date 2 months ago(04/06/2021 10:44)
  Kura are a leading UK based outsourcing business with a vision to be Unrivalled in Developing People across all organisations. Our philosophy is to help people cross the bridge.   We have an exciting opportunity for an Operations Manager to join our management team in Liverpool, where you will be responsible for managing a sales and service campaign, within Utilities.   Key responsibilities will include: - Achieving all operational KPIs across all accounts project including sales performance, delivery of hours, auditory/compliance requirements and customer satisfaction targets - Ensuring internal revenue budget targets and revenue growth targets are met - Managing the day-to-day client relationship at account manager level - Leading, developing, motivating and coaching Team Managers - Partnering with HR to analyse Employee Satisfaction feedback to minimise attrition and absence and maximise engagement - Forecasting and planning recruitment ensuring staffing levels are met across all accounts - Analysing results across the contract to identify areas for improvement and working with Continuous Improvement function to create plans to deliver improvement requirements - Ensuring knowledge is kept fully up-to-date in relation to competitor activity and industry regulatory requirements - Creating and maintaining a strong sales and service culture and performance driven working environment - Communicating effectively with the team to create and maintain a motivated and engaged workforce - Working with Client Engagement teams to prepare and present monthly and quarterly client business reviews and KURA executive reports  
Job ID
2021-2811
Location
Liverpool - Caspian House
Min
GBP £40,000.00/Yr.
Max
GBP £45,000.00/Yr.
Posted Date 2 months ago(02/06/2021 14:04)
  Due to continued growth Kura has an opening for an experienced HR Business Partner to join us in our Sunderland site.    Kura is focused on creating a people culture built around coaching, development & engagement, with the aim of unlocking the potential for both its people and the business and we are recruiting the right person to work in partnership with Operations, sharing responsibility for the delivery of key people metrics.   Within this role your responsibilities will be to ensure that the delivery of HR strategy and practices contributing to the achievement of Kura’s vision and philosophy.
Job ID
2021-2810
Location
Sunderland
Min
GBP £35,000.00/Yr.
Max
GBP £43,000.00/Yr.
Posted Date 3 weeks ago(05/07/2021 12:58)
We are Inisoft We’ve been a market leading provider of outsourced contact centre services and software solutions for a number of the world’s most successful brands for over 20 years.   Inisoft is a market leading provider of software solutions for some of the world’s most successful brands and institutions. Our products provide differentiated capabilities to contact centre clients, as well as a wide range of organisations in around 20 countries throughout Europe, Middle East and North America.   Inisoft’s two core products satisfy the demands of a wide range of clients throughout the public and private sector, worldwide.   Inisoft is a part of Kura, a market leading provider of outsourced contact centre services and software solutions for a number of the world’s most successful brands for over 25 years.
Job ID
2021-2808
Min
GBP £30,000.00/Yr.
Max
GBP £40,000.00/Yr.
Posted Date 2 months ago(10/06/2021 13:53)
  Our Client a leading Insurance company in the world focused on delivering excellent customer service   At Kura, we’re creating a culture where our People Managers spend the majority of their time coaching & developing their team.  This role is unique in that you will be flexible in spending a majority of your time supporting and getting to know your people, delivering high performance and a superior level of customer service.   Responsibilities    Manage the performance of the team and individual members through; - Regular coaching, call monitoring and feedback - Completion of one to one reviews - Delivery of regular team meetings and daily briefs - Ensuring all individual team members have a complete understanding of KPIs, goals and objectives - Ensuring personal development plans are in place for each advisor - Rewarding good performance - Addressing under performance in a timely and appropriate manner through improvement plans and/or disciplinary procedures (in conduction with HR) - Analysing and action upon Employee Engagement feedback to maximise team productivity and motivation and minimise absence and attrition - Analyse, interpret, present and act upon complex data maximising MI reporting systems to proactively drive and achieve team targets. - Handle customer calls and complaints escalated from advisors, ensuring superior customer experience is achieved. - Proactively contribute to the review and improvement of systems, processes and procedures within the department. - Keep fully up to date with technical knowledge, processes and procedures relating to the project.
Job ID
2021-2755
Location
Glasgow
Min
GBP £23,000.00/Yr.
Max
GBP £26,000.00/Yr.
Posted Date 2 months ago(10/06/2021 13:54)
  Our Client a leading Insurance company in the world focused on delivering excellent customer service   At Kura, we’re creating a culture where our People Managers spend the majority of their time coaching & developing their team.  This role is unique in that you will be flexible in spending a majority of your time supporting and getting to know your people, delivering high performance and a superior level of customer service.   Responsibilities    Manage the performance of the team and individual members through; - Regular coaching, call monitoring and feedback - Completion of one to one reviews - Delivery of regular team meetings and daily briefs - Ensuring all individual team members have a complete understanding of KPIs, goals and objectives - Ensuring personal development plans are in place for each advisor - Rewarding good performance - Addressing under performance in a timely and appropriate manner through improvement plans and/or disciplinary procedures (in conduction with HR) - Analysing and action upon Employee Engagement feedback to maximise team productivity and motivation and minimise absence and attrition - Analyse, interpret, present and act upon complex data maximising MI reporting systems to proactively drive and achieve team targets. - Handle customer calls and complaints escalated from advisors, ensuring superior customer experience is achieved. - Proactively contribute to the review and improvement of systems, processes and procedures within the department. - Keep fully up to date with technical knowledge, processes and procedures relating to the project.
Job ID
2021-2754
Location
Sunderland
Min
GBP £23,000.00/Yr.
Max
GBP £26,000.00/Yr.
Posted Date 2 months ago(28/05/2021 10:00)
  Our Client is one of the largest utility companies in the world focused on delivering a sustainable, greener energy future.    At Kura, we’re creating a culture where our People Managers spend the majority of their time coaching & developing their team.  This role is unique in that you will be flexible in spending a majority of your time supporting and getting to know your people, delivering high performance and a superior level of customer service.   Responsibilities    Manage the performance of the team and individual members through; - Regular coaching, call monitoring and feedback - Completion of one to one reviews - Delivery of regular team meetings and daily briefs - Ensuring all individual team members have a complete understanding of KPIs, goals and objectives - Ensuring personal development plans are in place for each advisor - Rewarding good performance - Addressing under performance in a timely and appropriate manner through improvement plans and/or disciplinary procedures (in conduction with HR) - Analysing and action upon Employee Engagement feedback to maximise team productivity and motivation and minimise absence and attrition - Analyse, interpret, present and act upon complex data maximising MI reporting systems to proactively drive and achieve team targets. - Handle customer calls and complaints escalated from advisors, ensuring superior customer experience is achieved. - Proactively contribute to the review and improvement of systems, processes and procedures within the department. - Keep fully up to date with technical knowledge, processes and procedures relating to the project.
Job ID
2021-2727
Location
Glasgow - Citypoint
Min
GBP £22,000.00/Yr.
Max
GBP £27,000.00/Yr.
Posted Date 2 months ago(28/05/2021 09:59)
    Our Client is one of the largest utility companies in the world focused on delivering a sustainable, greener energy future.     At Kura, we’re creating a culture where our People Managers spend the majority of their time coaching & developing their team.  This role is unique in that you will be flexible in spending a majority of your time supporting and getting to know your people, delivering high performance and a superior level of customer service.  
Job ID
2021-2711
Location
Liverpool
Min
GBP £22,000.00/Yr.
Max
GBP £27,000.00/Yr.
Posted Date 2 months ago(28/05/2021 10:03)
    Our Client is one of the largest utility companies in the world focused on delivering a sustainable, greener energy future.     At Kura, we’re creating a culture where our People Managers spend the majority of their time coaching & developing their team.  This role is unique in that you will be flexible in spending a majority of your time supporting and getting to know your people, delivering high performance and a superior level of customer service.
Job ID
2021-2710
Location
Liverpool
Min
GBP £22,000.00/Yr.
Max
GBP £27,000.00/Yr.