To manage telephone calls from our client’s customer base, with a view to assisting them with their enquiries.  These enquiries may include account queries, escalated customer complaints, account payments, setting up direct debits and any other general enquiries.   - Requesting payments, setting up direct debits and instalments plans. - Identify and resolve customer issues and escalate where required. - Handle and manager customer complaints from start to resolution, ensuring the customer is at the forefront of customer care provided. - Managing both inbound and outbound debt recovery efforts.

We are looking for new talent to fill our Customer Complaints Advisor roles in permanent, full-time contracts in our call centre in Glasgow.  In this role you will handle customers within the following business streams: - Utilities sectors - Assist...

We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service.   We are looking for new talent to fill our full time permanent Collections Advisor roles in Glasgow.    In this role you will be handling inbound and outbound customer calls to existing customers to discuss debts on live and closed accounts. You will set up agreed payment...

Key Responsibilities:   - Create and support the overall vision, strategy and execution plan for compliance. - Develop and implement compliance strategies and policies. - Design and Execute Internal...