Within this role, you will be involved in technical project work and support the first/second line support team; you will also be responsible for ongoing maintenance and support of the on-premise & cloud-hosted environment on a BAU basis. The role may involve travel to support and deploy group solutions.  

Role Details You will be responsible for the Financial Support to the business with a focus on procurement, control & maintenance of fixed business contracts and costs; this will involve a high level of stakeholder management in order to support the delivery of business objectives within budget.  A key aspect of the role will be monitoring and analysing the financial performance of individual overhead departments within Kura.   

To manage telephone calls from our client’s customer base, with a view to assisting them with their enquiries.  These enquiries may include account queries, escalated customer complaints, account payments, setting up direct debits and any other general enquiries.   - Requesting payments, setting up direct debits and instalments plans. - Identify and resolve customer issues and escalate where required. - Handle and manager customer complaints from start to resolution, ensuring the customer is at the forefront of customer care provided. - Managing both inbound and outbound debt recovery efforts.

Our Sales Development Representatives main responsibility is to generate leads and opportunities to the Business development Manager.  This comes in the form of cold calling and cold written outreach. This is a key element of the sales cycle that will enable the delivery of the new business target.   Responsibilities   - Drive customer growth for Kura by...

  We’ve been a market leading provider of outsourced contact centre services and software solutions for a number of the world’s most successful brands for over 20 years.

Role Details You will be responsible for the Financial Support to the business with a focus on procurement, control & maintenance of fixed business contracts and costs; this will involve a high level of stakeholder management in order to support the delivery of business objectives within budget.  A key aspect of the role will be monitoring and analysing the financial performance of individual overhead departments within Kura.   

What if you worked with a company that has the same passion for delivering high quality customer service as you? What if that company was highly focused on developing you as an individual, invested in growing your leadership and management skills, and giving you both the tools and autonomy you need to be successful?   In this role you will play a crucial role in analyzing and optimizing resource plans across cross-functional accounts. Your primary responsibility will be to provide accurate forecasting, create effective workforce/ workload...

What if you worked with a company that has the same passion for delivering high quality customer service as you? What if that company was highly focused on developing you as an individual, invested in growing your leadership and management skills, and giving you both the tools and autonomy you need to be successful?   Reporting to the Head of Planning, this extremely varied role will be to support and develop your team. To oversee the management of the service delivery of our business and support the interaction with operational teams and...