Job Title: Compliance Manager

Location: Glasgow

We are currently looking for an experienced Compliance Manager to join our team! 

This is a permanent full-time role working 37.5 hours per week. We offer a competitive salary up to 50,000 dependant on skills, knowledge and experience, bonus, and benefits package.

The Compliance Manager at Kura will play a crucial role in safeguarding our company's reputation and operational integrity by ensuring full compliance with internal policies, legal standards, and industry regulations.

This strategic position involves a proactive approach to developing, implementing, and monitoring effective compliance frameworks across the organisation. The ideal candidate will be at the forefront of understanding evolving regulatory landscapes, advising on risk management strategies, and ensuring that all business activities are conducted ethically and in compliance with external and internal guidelines. Critical to this role will be driving a culture of Operational Excellence, focussing on insights and continuous improvement with a need to be an “out of the box thinker”.

At Kura, we place people at the heart of everything we do. We don’t just talk about culture – we live it. You’ll be joining a values-driven business that’s committed to continuous improvement, innovation, and being a truly great place to work.

You will be instrumental in overseeing the Group Compliance function, working collaboratively with internal stakeholders, operational leads and our clients to ensure compliance is thoroughly embedded. You will also be responsible for ensuring that the business achieves regulatory compliance across all business functions while identifying, managing, and controlling business risks.  

Key Responsibilities:

• Create and support the overall vision, strategy and execution plan for compliance.
• Develop and implement compliance strategies and policies.
• Design and Execute Internal Audit to ensure that the business is compliant to its policies and processes.
• Be conversant in ISO Standards that include: ISO9001, ISO27001, ISO22301, ISO45001 and ISO14001, maintain all ISO Standards and accreditations and associated internal policies and procedures.
• Support and maintain positive relationships with any relevant regulatory bodies.
• Management & Testing of Business Continuity Plans and lead Gold Team.
• Evaluate the efficiency of controls of business and improve them continuously thorough internal audits.
• Revise procedures, reports etc. periodically to identify hidden risks or non-conformity issues.
• Draft, modify and implement company policies.
• FCA Compliance with all reporting and structural requirements.
• Oversee and Manage business PCI compliance.
• Ensure the Senior Management Team are always aware of the key risks, that there is timely progress in mitigating those risks to within risk appetite, and embed a risk aware culture.
• Identifying opportunities for strategic improvement via engagement with colleagues across the business
• Communicate performance and progress to our leadership team 
• Ensuring consistency and alignment to a standard way of working
• Applying evolving best practises, develop continuous improvement plans and make appropriate and cost-effective recommendations to improve operational delivery and client relationships

• Salary up to £50,000 DOE + employee benefits
• 30 Days Annual Leave
• Bonus Opportunity
• Life Assurance 
• Pension Scheme
• 24/7 Employee Assistance Program and access to mental wellbeing app
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme

• Experience in a Contact Centre, compliance or risk management role.
• Knowledge and understanding of the ISO Standards and audit procedures
• Experience of risk management / frameworks
• Excellent verbal and written communication skills
• Strong relationship building skills
• Ability to work in a fast-paced changing environment
• High level of attention to detail and commitment to accuracy and service excellence
• Commercially focused with an understanding of how compliance impacts the success of the wider business
• Have the ability to produce both detailed reports for operational consumption and also appropriately summarised Exec level and client reports
• Must be able to maintain a strong working knowledge of the wider Contact Centre operation, including operation relationships with clients to be able to continually add value to the wider business