Want to work for an accredited Real Living Wage employer earning a base salary of £24,960.00 per year?

Collections Advisor - Utilities

Location: Glasgow - Role is office based

Hours: Monday to Friday 8am-6pm

40 Hours per week. 

12 months experience of objection handling within a call centre essential for this role.

Kura provides award-winning outsourced contact centre solutions across UK and South Africa. Its software subsidiary, Inisoft, develops advisor desktop solutions with full omni-channel capabilities, sold globally. Kura & Inisoft create and provide services and solutions to over 50 clients across many industry verticals. About Us: We are in business because we want to help people to develop and to reach their full potential.

We are building a culture that shifts the mind-set from focusing on “things and stuff” to “people and behaviour”. We call this process “Crossing the Bridge”. Our Vision is to be “Unrivalled in Developing People."

We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service.

We are looking for new talent to fill our full time permanent Collections Advisor roles in Glasgow. 

In this role you will be handling inbound and outbound customer calls to existing customers to discuss debts on live and closed accounts. You will set up agreed payment plans and also register any complaints. 

You will be responsible for:

• Handling high volumes of inbound and outbound customer calls.
• Driving collections performance through negotiation whilst adhering to the credit management ‘Customer First’ standards and principles.
• Delivering department and personal targets including call productivity, call quality, Direct Debit conversions, card payments and commitments to pay.
• Debit conversions, card payments and commitments to pay.

You will receive several weeks of full paid training on our systems, products, and call handling.

As well as a clear structure for your personal and professional development we also provide a comprehensive package of benefits which include a loyalty award scheme, an employee assistance program, enhanced maternal and paternity pay, and more.

Experience of working in a high volume customer contact environment:

• Min of 12 months experience of objection handling within a high volume customer contact environment.
• Energy experience preferable.
• Experience of working in a target driven environment.
• Ability to adapt and learn.
• Excellent negotiation and communication skills.
• Computer literacy.

Feel ready to jump in? Click the apply button or contact the team:

• Email us: Recruitment.Team@wearekura.com