Salary £24,960 per year

Customer Service Advisor - Utilities

Location: Glasgow

Hours: Monday to Friday - 9am to 5:30pm (40 Hours)

Salary: £12.00 per hour

Kura are an accredited living Wage employer

To manage itelephone calls from our clients customer base, with a view to assisting them with their enquiries.  These enquiries may include account queries, escalated customer complaints, account payments, setting up direct debits and any other general enquiries.

• Requesting payments, setting up direct debits and instalments plans.
• Identify and resolve customer issues and escalate where required.
• Handle and manager customer complaints from start to resolution, ensuring the customer is at the forefront of customer care provided.

You will receive several weeks of full paid training on our systems, products, and call handling

• Sick Pay
• Maternity Pay
• Employee Assistance Programme
• Cycle to work scheme
• Employee Discount
• Store Discounts

• Experience of working in a high-volume customer contact environment
• Experience of working in a target driven environment
• Ability to adapt and learn
• Communication and listening skills
• Computer literacy

Feel ready to jump in? Click Apply Now or contact the team:

• Email us: careers@wearekura.com