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Our in-house recruitment team is committed to finding the right role for you. If you have previous Customer Service experience and a can-do attitude, our team is here to tailor the process to your unique skill set. Email us at recruitment.team@wearekura.com with a bit about your experience, where you're based, and your contact details to speak to the team or give the team a call on 0141 378 3112.
All roles offer supported training and mentorship to ensure you are successful in your role. Contact us today!
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We are looking for new talent to fill our Customer Complaints Advisor roles in permanent, full-time contracts in our call centre in Glasgow.
As a Complaints Advisor you will play a crucial role in ensure customers' concerns are addressed promptly and resolved effectively. This role requires a candidate who is passionate about customer satisfaction and possesses excellent communication and problem-solving skills.
In this role you will handle customers within the following business streams:
- Utilities sectors
- Assist customers via telephone and email to increase customer satisfaction. This involves delivering the highest quality of customer service to enhance the customer experience and resolve complex complaints.
- Build rapport with empathy and care.
- Resolving complex issues within time constraints and preventing complaints being escalated to the Energy Ombudsman.
- Achieve assigned key performance indicators / targets.
- Navigate between different computer systems.
We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service.
We are looking for new talent to fill our full time permanent Collections Advisor roles in Glasgow.
In this role you will be handling inbound and outbound customer calls to existing customers to discuss debts on live and closed accounts. You will set up agreed payment plans and also register any complaints.
You will be responsible for
- Handling high volumes of inbound and outbound customer calls.
- Driving collections performance through negotiation whilst adhering to the credit management ‘Customer First’ standards and principles.
- Delivering department and personal targets including call productivity, call quality, Direct Debit conversions, card payments and commitments to pay.
- Debit conversions, card payments and commitments to pay.
You will receive several weeks of full paid training on our systems, products, and call handling.
Inisoft have an exciting opportunity for a SeniorSoftware Developer to join our Development Team.
Focused on building awesome experiences, Inisoft are a market-leading provider of customer experience technology for contact centres, with clients throughout Europe, the Middle East, and North America.
Software is all about solving problems, and the right software can change people’s experiences – in our case the experience of both contact centre agents and customers.
The ideal candidate will have experience of software development using C#, .NET, and web technologies, including a JavaScript framework such as Vue.js, React or Angular, and experience of building Microsoft Azure cloud solutions. Experience of developing SaaS cloud solutions is highly desirable.
Key Responsibilities
- Design, develop, and implement technically excellent solutions and features for our products.
- Refactor and optimise existing code to improve performance and maintainability.
- Collaborate with cross-functional teams to support the testing process, understand requirements, and estimate solutions that balance quality with velocity of delivery.
- Diagnose and fix issues in complex technical environments.
- Supporting the Head of Development to refine our development standards and best practices, promoting their use and ensuring they are adopted by the team.
- Support and mentor other developers within the team, and peer-reviewing code produced.
- Stay up-to-date with the latest .NET technologies and best practices.
- Recommending, creating, planning and execution of strategies to position the brand for growth and longevity in the industry to include new business acquisition, recruitment, attraction, and employer brand reputation.
- Executing marketing initiatives (both internally and externally) via media marketing in social media, mobile, search engine and website content.
- Effective distribution of engaging communications that promote and educate Kura’s culture for internal stakeholders at all levels using varying media with the intranet at its heart.
- Ensuring positive branded workspaces are provided on all Kura sites, reflecting the company culture.
- Directing and leading creative agencies to execute the brand’s marketing campaigns.
- Governing 3rd party providers to ensure platform design and functionality remains innovative.
- Monitoring the performance of the brand through key performance indicators (KPI)
- Ongoing analysis of competitor brands to ensure Kura is ahead of the market.
- Leading and managing brand team of internal and external executives and trainees to deliver exceptional performance, through effective use of Kura’s people processes.
- Designing and supervising content such as press releases, SEO content, artwork, print and digital media.
- Achieving profit targets, timelines, and budgets.
- Organising new business and promotional events.
- Maintaining and growing the brand’s affiliations and partnerships through memberships and key supplier portals.
- Other duties as may be added from time to time in consultation with the Client Partnership Director.
As a Kura Junior Accountant your role will be to assist the finance team with financial activities and functions of the organization.
Within this role you will have Weekly, Monthly, Quarterly & Annual Key responsibilities some of which include:
Weekly
- Accounts Payable Management
- Invoice Matching
- Internal Stakeholder Management on POs / Goods Receipting
- External Stakeholder Management of Supply Chain
- Supplier Payment Runs (Bi-Weekly)
- Maintenance and Management of Compleat System, including approval chains and users.
- Expenses Payments Sign Off in Compleat and Processing for Payroll
- Cash Posting and Bank/ IF Reconciliations
- Raising client invoices on behalf of Finance Business Partners
Monthly
- Credit Card Reconciliation & Posting to SAP
- Credit Card Accrual to SAP
- Maintenance of FA Register & Depreciation Postings
- Petty Cash Management & Posting
- Role Forward of Monthly Management Accounts files
- Consolidated journal posting – PPs / repeat entries.
- Production of Monthly Proc1 Accrual for FM & FBP approval.
- Posting of monthly accruals and prepayments journals and variance analysis for overhead P&Ls
- Maintenance of Fixed Asset Register
Quarterly
- Reconciliation and clear down of POs / Goods Receipts
Annually
- External Audit Prep and Support
Along with these responsibilities there will also be some ad-hoc responsibilities which include.
- Compleat User Queries and Issues
- Compleat New User Training
- Ownership of Company Credit Card Spend Requisitions
- Admin support to the Finance Department – ordering and raising of POs.
Identify areas for improvement and to optimise efficiency and effectiveness of department.
Championing a customer-centric ethos you will be responsible for guaranteeing optimal outcomes for customers utilising Inisoft's products and services, thereby driving customer satisfaction, account expansion and loyalty.
Key Responsibilities:
- Cultivate strong, long-lasting relationships with customers and partners by actively engaging with them to understand their unique needs and challenges.
- Take ownership of the entire customer lifecycle, orchestrating seamless onboarding journeys tailored to each customer’s requirements ensuring a smooth transition to Inisoft products and services.
- Develop and execute strategic customer plans aimed at maximising customer lifetime value, identifying opportunities for growth and long-term customer satisfaction.
- Oversee the performance of the 24/7 support team, ensuring the delivery of first-class support that meets or exceeds SLAs.
- Lead the professional services team establishing and executing a clear delivery methodology, ensuring consistency and quality in service delivery.
- Continuously monitor and analyse key performance metrics, driving improvements in areas such as customer satisfaction scores, response times, resolution rates, cost-to-serve, delivery forecasting, and billable utilisation.
We have an exciting opportunity for a highly driven individual to join our UK team as a Business Development Manager!
Our Business Development Managers main responsibility is to generate new business through face-to-face sales and networking, bringing in, closing and developing new business through a 360 sales cycle.
We service a wide variety of clients across a variety of sectors of industry and your target companies are limited only by your imagination, curiosity, and innovative thinking. We seek innovation in our clients and empower it in our team, and we are looking for people to consistently upskill and develop themselves.
- To source your own leads to develop and secure new business.
- Identify and develop leads for sales opportunities.
- To develop value propositions target at key client sectors.
- Generate your own leads from social media, prospecting, attending events and any other source.
- Proactively nurture and develop leads from initial contact to sales opportunity.
- Actively and successfully manage the sales process through credentials pitch; requirements gathering; solution pitch; negotiation; close and handover to the wider business.
- To source your own leads to develop and secure new business.
- Identify and develop leads for sales opportunities.
- Maintain a pipeline of opportunities to deliver sales targets.
- To develop value propositions target at key client sectors.
- Generate your own leads from social media, prospecting, attending events and any other source.
- Proactively nurture and develop leads from initial contact to sales opportunity.
- Actively and successfully manage the sales process through credentials pitch; requirements gathering; solution pitch; negotiation; close and handover to the wider business.
This is a permanent full-time role as a Compliance Manager in our Richefond Circle, South Africa office.
The ideal candidate will be at the forefront of understanding evolving regulatory landscapes, advising on risk management strategies, and ensuring that all business activities are conducted ethically and in compliance with external and internal guidelines. furthermore you will be responsible for the strategic development and implementation of our compliance strategies and policies. You will manage and maintain our ISO certifications, coordinate external certification audits, conduct internal audits, and ensure adherence to legal and regulatory requirements
If you have experiance in proactively developing, implementing and monitoring effective compliance framework accross the an organisation, then this role is for you.
The role includes the following Responsibilities:
- Develop and implement compliance strategies and policies.
- Manage and maintain ISO certifications and coordinate external certification audits.
- Conduct regular internal audits to identify potential compliance issues.
- Review and approve company documents, ensuring regulatory and company standards are met.
- Draft, review, and update internal compliance policies and procedures.
- Serve as a liaison with regulatory bodies and ensure timely submission of regulatory filings.
- Investigate and respond to incidents of non-compliance, promoting a culture of integrity and compliance.
We are currently looking for a highly motivated and experienced Learning and Development to join the Learning and Development team and would and play a crucial role in supporting Kura's Vision is to be recognised as “Unrivalled in Developing People."
This role will require strong management & coaching skills with the ability to oversee all training activity. Regular observations and feedback will be conducted with all Trainers and Campaign Specialists, along with upskilling and coaching.
- Design and deliver upskilling for Trainers, and Campaign Specialists.
- Hold and implement the training governance process across all depts.
- Observation and development on all training delivery to ensure progression of skill and knowledge is kept fresh.
- Support bid design.
- Re-design of training materials in line with engagement focus.
- Liaise with key stakeholders to support business strategy.
- Support all change initiatives.
This is a permanent full-time role as a Senior Human Resources Generalist in our Mount Edgecombe, South Africa office.
Are you a seasoned HR Representative with experiance overseeing HR Generalists, and insight on accuratatly implementing HR procedures and policies?
If so, then this role is for you.
The role includes the following responsibilities:
- Ensures the accurate implementation of HR Admin and IR Processes
- Work closely with the Payroll department
- Reviewing and the implementation of Policies and Procedures
- Provide an effective and dedicated HR advisory service to managers in regard to IR / HR related queries
- Ensure consistent application of HR processes
- Investigates and resolves employee complaints / grievances.
- Chairs disciplinary enquiries
- CCMA Representation
- Reviewing, amending, updating and issuing of contracts timeously
This is a permanent full-time role as a Head of Operations in our Mount Edgecombe, South Africa office. The role is on-site.
If you have experience in Operational and commercial performance metrics across a project through the management of a group of Operations and Team Managers, ultimately delivering revenue, gross margin and all KPIs while driving and developing an effective sales culture, then this role is for you. The role includes the following responsibilities:
- Achieve all operational KPIs across a project to ensure contractual obligations are met as a minimum including (but not limited to) sales performance, delivery of hours, auditory/compliance requirements and customer satisfaction targets
- Ensure internal revenue budget targets and revenue growth targets are exceeded by accurate forecasting, analysing and reporting on financial performance and identifying areas for growth
- Manage the day-to-day client relationship at operational levels ensuring high levels of Client Satisfaction
- Lead, develop, motivate and coach Operations and Team Managers enabling them to lead and manage their Team Managers and Advisors to deliver a superior level of sales and a high quality of service.
- Partner with HR to analyse Employee Satisfaction feedback and develop strategic plans to minimise attrition and absence and maximise engagement across the project by building a fun and rewarding environment
- Forecast and plan recruitment activity by co-ordinating communication between various internal departments including Resource Planning, HR, Recruitment and Training, thus ensuring staffing levels are continually met across the project
- Analyse results across the project to identify areas for improvement and work with Continuous Improvement function to create plans to deliver improvement requirements
- Ensure knowledge is kept fully up-to-date in relation to competitor activity and industry regulatory requirements
- Create and maintain a strong sales culture and performance driven working environment
- Communicate effectively with the team to create and maintain a motivated and challenged workforce
- Work with Client Engagement teams to prepare and present monthly and quarterly client business reviews and KURA executive report