Energy Complaints Handler

Job ID
Glasgow, Liverpool, Sunderland
Position Type
Permanent Full-Time
GBP £10.50/Hr.
GBP £10.50/Yr.
Targeted Job Start Date

We are Kura

Kura Banner

Energy Complaints Handler

Location:Glasgow, Liverpool and Sunderland - Permanent Work from Home 


At Kura we provide an industry leading salary and benefits package, with a Real Living Wage salary and enhanced Maternity and Paternity provision, paid sick leave, up to 35 days holiday, a well developed recognition programme, an education bursary scheme and loyalty awards for tenure.


Are you invested in your own progression in the work place? Do you thrive on being recognised and rewarded for exceeding expectations?


Do you want to work for a company that is growing and thriving? If the answer is ‘yes’ then we have a great opportunity for you! We are currently looking for a Utilities Complaints Handler.



We are currently working with a Home/Hybrid model due to Covid-19 with a plan to integrate back to our offices when it is safe to do so.



Our distinctive approach to coaching and learning has been made in line with our vision to be unrivalled in Developing People, and we work with every person in our business to provide chances that meet their personal needs and targets.

The Role

As a Utilities Complaints Handler you represent the clients customers at all times whilst complying with Ofgem complaints handling standards and Kura’s values. You will be responsible for speaking with customers via telephone and email. You will apply a hard working attitude ready to identify and tackle issues while providing regular updates to customers until their case has been resolved, whilst also handling a high volume case-load.


What we offer

· Salary of £21,840 + Benefits + Bonus

· Recognition and Awards

· Unrivalled People Development

· The opportunity to earn through performance/OTE






What we are looking for

  • The drive to bring your true self to work
  • The courage to put the customer first and be accountable
  •  Strong listening and problem solving skills
  • The need to keep learning and growing 



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