Customer Service Advisor

Job ID
Position Type
Permanent Full-Time
GBP £9.50/Hr.
GBP £9.50/Hr.
Targeted Job Start Date

We are Kura

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Job Title: Customer Service Advisor 

Start Date: Thursday 21st October 2021 

Salary: £19,760 + Bonus

Shifts: Fixed Shift Availability 


Location: Liverpool, Kura Office On Site. 


Are you invested in your own development? Do you thrive on being recognised and rewarded for a job well done? Do you want to work for a business that is growing and thriving? If the answer is ‘yes’ then we have a fantastic opportunity for you as we are recruiting for target driven Customer Service Advisors to come join us.

As the UK’s largest independent outsourcing company we create opportunities for development and progression throughout our business.   We offer an industry leading salary and benefits package, with a Real Living Wage salary and enhanced Maternity and Paternity provision, paid sick leave, up to 35 days holiday, a well developed recognition programme, an education bursary scheme and loyalty awards for tenure.


Our unique approach to coaching and learning has been designed in line with our vision to be Unrivalled in Developing People, and we work with every person in our business to provide opportunities that meet their personal needs and objectives.

The Role

As an Inbound Customer Service Advisor, you are the first point of contact for our client’s customers who pay for their energy usage by Direct Debit. Your role will be to answer a high volume of inbound queries, ensuring that you have provided the customer with a high standard of service on all aspects of the call.

What we offer

  • Salary of £19,760
  • Fantastic Benefits
  • Recognition and Awards
  • Loyalty benefits and bonuses
  • Unrivalled People Development
  • The opportunity to earn through performance/OTE
  • Want to earn an extra £500 in your salary? Simply refer a friend!

What we are looking for

  • The drive to bring your true self to work
  • The courage to put the customer first and be accountable
  • Strong listening and problem solving skills
  • Great people skills and team working ethic
  • The willingness to learn and grow
  • Confident navigating multiple PC systems and achieving KPI targets 


*All Employees are subject to drug and alcohol testing*





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