Customer Service Agent

Job ID
GBP £9.50/Yr.
GBP £9.50/Yr.

We are Kura

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Customer Service Agent


Are you invested in your own development? Do you thrive on being recognised and rewarded for a job well done?   Do you want to work for a business that is growing and thriving? If the answer is ‘yes’ then we have a fantastic opportunity for you! We are currently recruiting for part time Customer Service Agent to work on our utilties campaign.  

As the UK’s largest independent outsourcing company we create opportunities for development and progression throughout our business.   We offer an industry leading salary and benefits package, with a Real Living Wage salary and enhanced Maternity and Paternity provision, paid sick leave, up to 35 days holiday, a well developed recognition programme, an education bursary scheme and loyalty awards for tenure.

We are currently operating a Home/Hybrid model due to Covid-19 with a plan to integrate back to our offices when it is safe to do so.

Our unique approach to coaching and learning has been designed in line with our vision to be Unrivalled in Developing People, and we work with every person in our business to provide opportunities that meet their personal needs and objectives.

The Role

As a Customer Service Agent you are the first point of contact for our customers, resolving queries relating to their Utilities account.


Your job is to put the customer first at all times and ensure they are satisfied with the resolution at the end of the call.


Not only do our customers want to feel understood, they want to feel valued by our team and we need you to do that!


What we offer

  • The drive to bring your true self to work
  • The courage to put the customer first and be accountable
  • Strong listening and problem solving skills
  • Great people skills and team working ethic
  • The will to learn and grow

What we are looking for

  • Hourly Rate £9.50
  • Hours of work Monday to Friday 10am - 2pm
  • Fantastic Benefits
  • Recognition and Awards
  • Loyalty benefits and bonuses
  • Unrivalled People Development
  • The opportunity to earn through performance/OTE




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