Operations Manager

Job ID
Position Type
Permanent Full-Time
GBP £35,000.00/Yr.
GBP £35,000.00/Yr.
Targeted Job Start Date

We are Kura


New banner



Kura are a leading UK based outsourcing business with a vision to be Unrivalled in Developing People across all organisations. Our philosophy is to help people cross the bridge.


We have an exciting opportunity for an Operations Manager to join our management team in Sunderland, where you will be responsible for managing a sales and service campaign, within Utilities.


Key responsibilities will include:

  • Achieving all operational KPIs across all accounts project including sales performance, delivery of hours, auditory/compliance requirements and customer satisfaction targets
  • Ensuring internal revenue budget targets and revenue growth targets are met
  • Managing the day-to-day client relationship at account manager level
  • Leading, developing, motivating and coaching Team Managers
  • Partnering with HR to analyse Employee Satisfaction feedback to minimise attrition and absence and maximise engagement
  • Forecasting and planning recruitment ensuring staffing levels are met across all accounts
  • Analysing results across the contract to identify areas for improvement and working with Continuous Improvement function to create plans to deliver improvement requirements
  • Ensuring knowledge is kept fully up-to-date in relation to competitor activity and industry regulatory requirements
  • Creating and maintaining a strong sales and service culture and performance driven working environment
  • Communicating effectively with the team to create and maintain a motivated and engaged workforce
  • Working with Client Engagement teams to prepare and present monthly and quarterly client business reviews and KURA executive reports

The Role

  • Experience of managing Team Managers
  • Experience of liaising with the client on a day to day basis
  • Outbound & inbound contact centre operational management experience, within both customer service and sales
  • Effective leadership through team building, development and a strong coaching culture
  • Great ability to coach the coach
  • KPI management experience and proven track record of achievement
  • Ability to recruit and create dynamic and highly performing teams
  • Commercial and financial management awareness
  • Excellent client relationship management skills
  • Experience of managing multiple projects and varying team sizes
  • Excellent written, verbal and presentation skills

What we offer

  • Salary: Up to £35K + bonus + benefits 
  • Relaxed Dress Code
  • Positive working environment
  • Comprehensive training to ensure you have the tools to do your job
  • 28 Days Paid Holiday
  • Cycle To Work Scheme
  • Development opportunities and succession planning
  • Plus much more!



Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed