Resource & Delivery Scheduler

Job ID
Resource Planning
Glasgow, Sunderland
Position Type
Permanent Full-Time
GBP £26,000.00/Yr.
GBP £28,000.00/Yr.
Targeted Job Start Date

We are Kura

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We are the largest independent outsourcer in the UK with a vision to be Unrivalled in Developing People.  We help people to ‘Cross the Bridge’ – from focusing on things and stuff to focusing on people and behaviours.  This is our WHY, and it is this that gets us out of bed in the morning.


Kura’s Resource and Planning team offers forecasting, scheduling and real-time within our busy Contact Centres across the UK & SA  


We are looking for Resource Planning/Delivery Schedulers to join our teams across Glasgow or Sunderland; you’ll be responsible for forecasting, scheduling and real time performance in order to support our growing and demanding business streams across the sites.


Responsibilities include:

  • Responsible for generation and day to day maintenance of advisor schedules
  • Responsible for the generation and maintenance of Capacity Plans including break optimisation
  • Scheduling of all offline activity for advisors in line with Kura and Client Models
  • Ensure intraday reporting is completed accurately
  • Complete post day analysis on main KPI’s and performance of teams and provide robust updates to the business

The Role

  • Excellent written, numeracy, verbal and presentation skills
  • Highly proficient in MS Office applications
  • Experience in a similar service delivery role with a contact centre environment
  • Knowledge of Avaya, IEX Totalview, Genesys, CC Pulse

What we offer

  • £26K - £28K p.a + bonus + benefits
  • 30 Days Paid Holiday
  • Pension Scheme



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